Receptionist Customer Service Representative

2 weeks ago

Delhi, India Gehi's Immigration and International Legal Services Full time

ob description

Remote work as a Receptionist or Customer Service Representative with a leading legal firm.

Mandatory Requirement: Excellent English and Bengali.

Total Exp: 5 Years minimum

Work shift: US Shift

Mon to Sat Working

Main Job

**Responsibilities**:

- deal directly with customers either by telephone.
- respond promptly to customer inquiries
- handle and resolve customer complaints
- obtain and evaluate all relevant information to handle product and service inquiries
- provide pricing and delivery information
- perform customer verifications
- set up new customer accounts
- organize workflow to meet customer timeframes
- direct requests and unresolved issues to the designated resource
- manage customers' accounts
- keep records of customer interactions and transactions
- record details of inquiries, comments and complaints
- record details of actions taken
- prepare and distribute customer activity reports
- maintain customer databases
- manage administration
- communicate and coordinate with internal departments
- follow up on customer interactions
- provide feedback on the efficiency of the customer service process

Education and Experience
- High school diploma, general education degree or equivalent
- knowledge of customer service principles and practices
- knowledge of social media platforms
- knowledge of administrative procedures
- product knowledge

Key Skills and Competencies
- interpersonal skills
- communication skills
- verbal and written
- listening skills
- problem analysis and problem-solving
- attention to detail and accuracy
- data collection and ordering
- customer service orientation
- adaptability
- initiative
- stress tolerance

**Salary**: ₹25,000.00 - ₹35,000.00 per month

**Benefits**:

- Work from home

Schedule:

- Fixed shift
- Night shift
- US shift

**Speak with the employer**
+91 8976772900

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