Customer Service Representative

7 hours ago

Delhi, India Sneakare Full time

About Us:
We are a leading sneaker care company, known for our high-quality products targeted towards the

young and fashion-conscious audience. Our mission is to provide innovative solutions that help

sneaker enthusiasts keep their footwear looking fresh and stylish. We take pride in our commitment

to excellence and creativity, and we are seeking a talented Customer Service Representative to join

our dynamic team.

Job Summary:
We are seeking a motivated and energetic Customer Service Representative to join our team. In this

role, you will be responsible for understanding customer queries and help resolve the same through

both voice and non-voice process, promoting the products and ensuring customer satisfaction.

Key Responsibilities:
platforms.
- Resolving complaints through interactive communication to ensure customer satisfaction.
- Connecting with customers on calls as and when required.
- Identifying and assessing customer's needs and promoting the products through upselling

and cross-selling.
- Helping with personalization and customization as per customer requirements.
- Understanding why customers abandoned their carts and trying to assist them in making the

conversions.
- Staying up-to-date with product knowledge and providing accurate and complete

information to the customers.
- Maintaining accurate and detailed records of customer interactions, orders, and feedback in

our CRM system.
- Building sustainable relationships and trust with customers and ensuring customer retention.

REQUIREMENTS:

- Previous experience in customer service, preferably in both voice and non-voice process.
- Exceptional communication skills, both verbal and written, with a persuasive and

customer-focused approach.
- Must be fluent in both English and Hindi. Fluency in any additional language will be a plus.
- Strong interpersonal skills to build relationships and connect with customers effectively.
- Proficiency in using CRM software.
- Ability to multitask and prioritize tasks effectively.
- Detail-oriented with excellent organizational and time management skills.
- A passion for the apparel industry is a plus, as it will contribute to your ability to connect

with customers and promote our products effectively.

If you are a dynamic, creative, and passionate professional with a keen interest in sneakers,

streetwear, fashion, and travel, we would love to have you as part of our team. Join us on this

exciting journey of creating impactful impression for our audience.

**Job Types**: Full-time, Permanent

**Salary**: Up to ₹25,000.00 per month

**Benefits**:

- Paid time off

Schedule:

- Day shift

**Education**:

- Bachelor's (preferred)

**Experience**:

- Customer service: 2 years (required)

**Language**:

- English (required)
- Hindi (required)

Ability to Commute:

- Delhi, Delhi (required)

Ability to Relocate:

- Delhi, Delhi: Relocate before starting work (required)

**Speak with the employer**
+91 9580508379

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