Customer Service Representative

2 weeks ago

Delhi, India Teleperformance Full time

Teleperformance is the worldwide leader in outsourced omnichannel customer experience management. Teleperformance connects the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure consistently positive customer interactions.

This requirement is for a leading BFSI company. Job location: Gurgaon

Designation - Customer Support Executive

**Principal Duties & Responsibilities**:

- The customer support representatives will answer daily customer correspondence through voice and non voice methods.
- These call center representatives provide query assistance and product information in an efficient and professional manner.
- Working in a blended process of both Inbound and Outbound. Provide knowledgeable answers to questions about our product, pricing, availability and dispatch
- Provide accurate, valid, and complete information by using the right resources within the company.
- Handle Customer Complaints and Escalations.
- Provide solutions for basic problems, work within the time limits provided, and take ownership of issues.
- Go the extra mile to engage with Customer Requirements

**Who all can apply?**
- Graduates plus 2 years customer service experience must
- Good communication skills
- Must have knowledge about Credit card and GST
- Working days - 6 day in a week
- People looking for customer service representative, customer care executive, customer support executive, customer care specialist, customer support representative, customer relations representative, call center representative, bpo executive, front desk agent, guest service agent, customer success manager, personal banker, virtual assistant, customer service manager, customer specialist, customer care manager, customer service analyst, support specialist, support associate, customer representative, customer assistant can also apply
- Shift timings:

- For Males only - Must be comfortable with rotational shifts ( 24*7 )and rotational offs and no shuttle service
- Females - No rotational shifts only rotational offs
- No leaves will provided for first 6 months apart from week off ( probation period)

**Salary**: ₹12,000.00 - ₹15,000.00 per month

Ability to commute/relocate:

- Gurgaon, Haryana: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (required)

**Experience**:

- customer service: 2 years (required)

**Language**:

- English (required)

Work Location: On the road

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