Customer Service Representative
1 day ago
**Customer**
**Service Representative - Remote**
**About NetCom Learning**: NetCom Learning is a leading provider of skills development and training solutions, specializing in IT and business skills. With a commitment to empowering learners and professionals to achieve their career goals, NetCom Learning has established a robust Career Services Division dedicated to bridging the gap between education and employment in the IT sector.
**Position Overview**
As a customer service representative, you will be the face and voice of our company, interacting with our learners and ensuring their satisfaction. You will be responsible for driving and delivering world-class customer service, handling customer inquiries and issues, and facilitating smooth and successful training sessions. You will work in a dynamic and fast-paced environment, where you will constantly adapt to changing customer demands and organizational needs.
**Job Location**
This is a fully remote position, which means you can work from anywhere as long as you have a stable internet connection and a quiet work environment. You will need to be available for work from 6 PM to 3 AM IST, Monday to Friday.
**Position Minimal Qualifications**
- 3 years or more of experience in a similar customer service role, preferably in a training or education company
- Broad understanding of the IT technologies and the training industry
- Customer-oriented mindset, with a passion for delivering exceptional service and value
- Prior experience servicing customers from the US, with excellent cultural awareness and sensitivity
- Professionalism, integrity, and respect for external and internal customers
- Excellent project and time management skills, with the ability to prioritize and multitask effectively
- Impeccable English communication skills, both verbal and written, with the ability to communicate clearly and persuasively
- Strong business acumen, strategic insight, and interpersonal savvy to work with senior managers and executives
- Excellent organizational skills, with the ability to handle multiple requests and follow up on details
**Responsibilities and Duties**
- Drive seamless training delivery, resulting in excellent NPS (Net Promoter Score) and customer retention
- Manage student logistics, including registration, attendance, payment, and certification
- Host virtual classrooms, using Zoom or other platforms, and ensure a smooth and engaging learning experience for the participants
- Drive customer satisfaction, by responding to customer queries and feedback, resolving customer issues, and providing proactive support and guidance
- Recover customer experience and drive process improvement, by identifying and plugging gaps, escalating issues when necessary, and suggesting solutions and best practices
- Report training performance, using various metrics and tools, and provide insights and recommendations for improvement.
**Why Join Us?** At NetCom Learning, we believe in the transformative power of education and its ability to open doors to new opportunities. By joining our Career Services team, you will play a crucial role in helping individuals launch their careers in IT, contributing to their personal and professional growth. We offer a supportive and collaborative work environment, opportunities for professional development, and the chance to make a significant impact on the lives of our learners.
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