Customer Service Representative

2 days ago

Kolkata West Bengal, India Impofreight Pvt Ltd Full time

A Customer service freight forwarder job profile involves providing administrative support for logistics operations, assisting with tasks like booking shipments, preparing documents, and communicating with clients and carriers. Key responsibilities include answering phones, maintaining records, helping with customs, and coordinating with suppliers. The role requires strong organizational and communication skills, the ability to work well under pressure, and a keen attention to detail. Key responsibilities
- Provide administrative support to the operations team, such as answering phones and maintaining records.
- Assist with organizing shipments by booking space on ships, planes, or trucks.
- Help prepare and process shipping and customs documents, including bills of lading and invoices.
- Liaise with clients and carriers to provide customer service and status updates.
- Support with tasks like sorting proof of deliveries (PODs) and opening job files.
- Develop and maintain filing systems.
- Communicate with suppliers to organize shipments.

Essential skills and qualifications
- Strong organizational and multitasking skills.
- Excellent communication and interpersonal skills.
- Ability to work well under pressure and meet deadlines.
- Good teamwork and problem-solving abilities.
- Detail-oriented and meticulous.
- Proficiency in following instructions.
- Good knowledge of geography and cultural differences is helpful.
- An aptitude for continuous learning and training.

**Job Types**: Full-time, Permanent, Fresher, Volunteer

Pay: ₹9,972.22 - ₹30,037.75 per month

Work Location: Remote

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