Customer Support Executive(Email Support)
1 day ago
**Roles and Responsibilities**:
- Troubleshoot technical issues and provide solutions to customers
- Escalate complex issues to the appropriate team members for resolution
- Maintain accurate records of customer interactions and transactions
- Provide product information and assistance to customers
- Collaborate with other team members to improve customer support processes
- Meet or exceed customer satisfaction goals and metrics
- Must achieve the defined SLAs.
**Qualifications**:
- Bachelor's degree in a related field or equivalent work experience
- 1-3 years of experience in customer support or technical support
- Excellent communication skills, both written and verbal
- Strong problem-solving skills and attention to detail
- Ability to work in a fast-paced environment and multitask effectively
- Knowledge of cloud-based technologies and services is a plus
- Must be able to do permanent night shifts.
- Should be able to do Rotation shifts and work on holidays.
Pay: ₹20,000.00 - ₹35,000.00 per month
Work Location: In person
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