Customer Support Executive

4 days ago

Surat, Gujarat, India Codesket LLP Full time ₹ 2,40,000 - ₹ 4,80,000 per year

Responsibilities:

  • Set up and conduct product demo calls to showcase the capabilities of Upmetrics and how it can benefit the potential client.
  • Develop strategies to enhance customer satisfaction, address their concerns, and ensure a higher retention rate. Actively engage with clients, seek feedback, and implement necessary improvements.
  • Draft compelling emails to existing customers, keeping them informed about product updates, offers, and how Upmetrics can benefit their business.
  • Guide new customers through the platform, ensuring they understand its features and can leverage it effectively.
  • Actively collect and analyze feedback from clients to drive product improvements.
  • Work closely with the sales, marketing, and product teams to enhance customer experience and product value.
  • Regularly update the management on customer feedback, success stories, and areas of improvement.

Qualifications:

  • Bachelor's degree or equivalent in Business, Marketing, or a related field.
  • Excellent command over English, both written and spoken.
  • Prior experience in customer support, especially in SaaS platforms, would be an advantage.
  • Familiarity with CRM tools, email marketing software, and other related platforms.
  • Ability to connect with customers, understand their needs, and communicate solutions effectively.
  • Ability to quickly understand customer issues and guide them towards a solution.

Company Perks:

  • Collaborative and inclusive workplace culture
  • Your voice matters; we value your feedback
  • Continuous growth and development
  • Competitive salary and holiday allowance
  • Access to ongoing learning opportunities.
  • A fast-moving, fun, and SaaS company made up of skillful team players
  • An opportunity to work closely with a proven executive team, board, and serial entrepreneurs

Job Types: Full-time, Permanent

Pay: ₹15, ₹40,000.00 per month

Benefits:

  • Paid sick time

Ability to commute/relocate:

  • Surat , Gujarat: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

  • Are you immediate joiner?

Education:

  • Bachelor's (Preferred)

Experience:

  • customer support : 1 year (Preferred)

Location:

  • Surat , Gujarat (Preferred)

Work Location: In person

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