Current jobs related to Guest Service Associate - Kollam - Fragrant Nature Resort

  • Director of Guest Services

    2 weeks ago

    Kollam, Kerala, India beBeeHousekeeping Full time ₹ 9,00,000 - ₹ 12,00,000

    Housekeeping DirectorThis position oversees the housekeeping operations to ensure immaculate cleanliness, hygiene, and aesthetic upkeep of all guest rooms, public areas, and back-of-house spaces. The role demands meticulous attention to detail, strong organizational skills, and effective collaboration with other departments to deliver an exceptional guest...

  • Guest Experience Specialist

    2 weeks ago

    Kollam, Kerala, India beBeeHospitality Full time ₹ 30,00,000 - ₹ 50,00,000

    Executive Guest Experience SpecialistWe are seeking a highly skilled hospitality professional to excel in creating unforgettable guest experiences.Greet and Welcome Guests: Provide a warm welcome for all guests, setting the tone for an exceptional experience.Manage Reservations and Seating: Efficiently manage reservations, waitlists, and guest seating to...

  • Guest Relations Executive

    4 days ago

    Kollam, Kerala, India Lake n River Resort Munroe Island Full time ₹ 6,00,000 - ₹ 8,00,000 per year

    Company DescriptionLake n River Resort Munroe Island is a picturesque resort surrounded by the Kallada River and Ashtamudi Lake in Kollam, Kerala. Known for its breathtaking location, it is considered the best place for destination weddings. The resort offers serene and beautiful natural surroundings, making it a sought-after retreat for guests seeking...

  • Guest Relations Executive

    3 days ago

    Kollam, India Lake n River Resort Munroe Island Full time

    Company Description Lake n River Resort Munroe Island is a picturesque resort surrounded by the Kallada River and Ashtamudi Lake in Kollam, Kerala. Known for its breathtaking location, it is considered the best place for destination weddings. The resort offers serene and beautiful natural surroundings, making it a sought-after retreat for guests seeking...

  • Lead Guest Experience

    1 week ago

    Kollam, Kerala, India beBeeHospitality Full time ₹ 8,00,000 - ₹ 12,00,000

    Guest Experience LeadAt our restaurant, we're seeking a charismatic Guest Experience Lead to join our team. In this role, you'll be the face of our establishment, leading the floor with warmth and ensuring every guest feels welcome and valued.Main Responsibilities:Coordinate tables and maintain seamless service flow to prevent issues from escalating.Champion...

  • Front Desk Associate

    2 weeks ago

    Kollam, Kerala, India beBeeHospitality Full time ₹ 15,000 - ₹ 1,80,000

    Front Desk AssociateWe are seeking a skilled and courteous Front Desk Associate to provide exceptional guest experiences. As the primary point of contact, you will be responsible for ensuring smooth check-in and check-out processes.The ideal candidate will possess excellent communication skills, be proficient in hotel management systems, and have a strong...

  • Guest Relations Executive

    1 day ago

    Kollam, India Lake n River Resort Munroe Island Full time

    Job Description Company Description Lake n River Resort Munroe Island is a picturesque resort surrounded by the Kallada River and Ashtamudi Lake in Kollam, Kerala. Known for its breathtaking location, it is considered the best place for destination weddings. The resort offers serene and beautiful natural surroundings, making it a sought-after retreat for...

  • Customer Service Associate

    2 weeks ago

    Kollam, Kerala, India beBeeCustomerService Full time ₹ 6,00,000 - ₹ 12,00,000

    As a Customer Service Associate, your key responsibility will be to deliver exceptional customer experiences by providing timely and professional support.Key Responsibilities:Respond to customer inquiries in a prompt and courteous mannerResolve customer complaints efficiently and fairlyMaintain accurate and up-to-date customer recordsProactively engage with...

  • Gsa - Front Office

    1 week ago

    Kollam, India Fragrant Nature Resort Full time

    **Position Title**: Guest Service Associate **Department**: Front office **Reporting To**: Front Office Supervisor / Front Office Manager **Location**: Fragrant Nature Resort Paravur **Job Purpose** Deliver warm, efficient, and accurate front desk services—check-in/out, reservations, guest queries, cashiering—ensuring high guest satisfaction and...

  • Front Office Associate

    7 hours ago

    Kollam, Kerala, India Fragrant Nature Resort Full time ₹ 1,56,000 - ₹ 1,80,000 per year

    Key Responsibilities:Welcome and assist guests with check-in and check-out procedures.Manage reservations, cancellations, and room assignments efficiently.Provide information about hotel services, facilities, and local attractions.Answer phone calls and handle guest inquiries promptly.Coordinate with housekeeping and other departments to meet guest...

Guest Service Associate

2 weeks ago

Kollam, India Fragrant Nature Resort Full time

**Job Title**:Steward - Food & Beverage Service

**Department**: Food & Beverage Service

**Reports To**: Captain / F&B Manager

**Location**:Fragrant Nature Paravur, Kollam

**Job Summary**: The Steward - F&B Service is responsible for providing exceptional guest service in the restaurant, banquet, bar, or other dining areas. The role involves ensuring prompt and efficient food & beverage service, maintaining cleanliness, and creating a welcoming atmosphere that enhances the overall guest experience.

**Key Responsibilities**:

- Greet guests warmly and escort them to their tables.
- Present menus, explain menu items, and take food & beverage orders accurately.
- Serve food and beverages promptly, ensuring correct portions and presentation.
- Clear tables, reset for next guests, and maintain cleanliness throughout service.
- Provide recommendations for food and beverage pairings when required.
- Ensure timely refilling of water, beverages, and bread baskets.
- Follow all hygiene, sanitation, and safety guidelines as per hotel standards.
- Handle crockery, cutlery, and glassware carefully to avoid breakages.
- Maintain cleanliness of service stations and dining areas.
- Teamwork & Coordination Coordinate with kitchen staff for timely order delivery.
- Assist fellow team members during peak service hours.
- Communicate guest preferences and special requests to the kitchen/bar.
- Upselling & Revenue Generation Promote special dishes, promotions, and events to guests.
- Suggest upselling options such as premium beverages, desserts, and combo meals.

**Skills & Competencies**:

- Good communication and interpersonal skills.
- Basic knowledge of food and beverage service standards.
- Pleasant personality and guest-oriented attitude.
- Ability to work under pressure during busy service hours.

**Qualifications & Experience**:

- Diploma or certificate in hotel management or F&B service (preferred).
- 0-2 years of experience in F&B service; freshers can be trained.

**Physical Requirements**:

- Ability to stand and walk for extended periods.
- Carry trays and serve food & beverages safely.

**Work Environment**:

- Restaurants, banquets, bars, coffee shops, and other hotel dining outlets.
- Flexible to work in shifts, weekends, and public holidays.

**Job Types**: Full-time, Permanent

Pay: ₹14,000.00 - ₹16,000.00 per month

**Benefits**:

- Provident Fund

Work Location: In person