Guest Relation Executive

2 days ago

Kollam, India ZEAK US Full time

**Responsibilities**:

- **Guest Interaction**: Greet guests warmly upon arrival and ensure they are comfortable throughout their stay. Provide assistance with any special requests or requirements.
- **Problem Resolution**: Address guest complaints or issues promptly and professionally, ensuring that all concerns are resolved to the guest's satisfaction.
- **Personalized Service**: Provide tailored services and recommendations based on guest preferences, ensuring a personalized and memorable experience.
- **Coordination with Departments**: Collaborate with other hotel departments (housekeeping, food & beverage, front office, etc.) to fulfill guest requests and ensure smooth operations.
- **Guest Feedback**: Encourage guests to share feedback, both positive and constructive, and ensure their experience is positive from check-in to check-out.
- **VIP & Repeat Guests**: Maintain relationships with repeat guests, ensure special arrangements for VIPs, and offer personalized services.
- **Promotions & Services**: Inform guests about available services, promotions, and upcoming events within the hotel or resort.
- **Administrative Tasks**: Maintain guest profiles, track preferences, and record interactions in the system to ensure efficient communication and follow-up.
- **Safety & Comfort**: Ensure that all guest areas are well-maintained, clean, and secure. Follow all safety protocols and address guest safety concerns.

**Requirements**:

- **Education**: A minimum of a high school diploma or equivalent. A degree or diploma in hotel management or hospitality is a plus.
- **Experience**: Previous experience in **guest relations** or a similar role within the hospitality industry is **required**.
- **Skills**:

- Excellent communication and interpersonal skills.
- Strong customer service orientation with the ability to handle difficult situations and resolve conflicts.
- Ability to remain calm under pressure and provide quick, effective solutions.
- Familiarity with hotel management software and reservation systems is a plus.
- Multitasking and organizational skills to manage guest needs efficiently.
- **Personality**: A friendly, professional, and approachable demeanor with a passion for guest satisfaction.
- **Location**: Based in or willing to relocate to **Kollam, Kerala**.

**Preferred Qualifications**:

- Previous experience in **guest relations** or a similar position, especially in a **hotel or resort**.
- Additional language skills are a plus.
- Knowledge of the local area and attractions to assist guests with recommendations.

**Benefits**:

- Competitive salary (negotiable based on experience).
- Opportunities for career growth within the hospitality industry.
- A supportive and engaging work environment.
- Employee benefits including discounts on services and accommodations (if applicable).

Work Location: In person

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