Customer Success Executive

6 days ago

Nadakkuthala Calicut Kerala, India TechBrein Solutions PVT LTD Full time

Job Description: Customer Success

Executive (CSE)

Location: Calicut

Department: Customer Success

Experience: 0-2 years

About the Role

At TechBrein, the Customer Success Executive (CSE) ensures that customers get the

maximum business value from our solutions and services. The CSE is the primary

non-technical point of contact for clients — responsible for smooth onboarding,

relationship nurturing, ROI tracking, and coordination. In addition, the CSE contributes to

sales support and lead generation activities.

Key Responsibilities

Client Relationship & Engagement (Non-Technical)
- Lead customer onboarding, ensuring a smooth handover from

Sales/Pre-Sales and helping clients get started with our services.
- Understand customer goals and align TechBrein’s solutions to deliver

measurable ROI and value realization.
- Act as the customer’s advocate within TechBrein — proactively

communicating updates, timelines, and next steps.
- Conduct periodic check-ins and business reviews to assess satisfaction and

adoption.
- Ensure timely renewals and drive long-term client retention.

Customer Retention & Satisfaction
- Track customer health and flag risks to relevant internal teams.
- Collect and document customer feedback, escalating improvement areas.
- Support customer NPS/CSAT surveys and ensure continuous improvement.

Sales Support & Lead Generation
- Assist the sales team by following up with warm leads, inbound inquiries,

and renewals.
- Coordinate sales meetings, prepare proposals, and maintain accurate CRM

records.
- Re-engage past clients or cold leads with structured outreach campaigns.

Coordination & Internal Communication
- Liaise with technical, delivery, and support teams on client requests —

without handling technical issues directly.
- Track progress of service deliverables and keep clients informed.
- Maintain clear records of all client interactions and updates in CRM.

What You’re NOT Responsible For
- Technical troubleshooting, architecture, or delivery.
- Direct involvement in DevOps/Engineering workflows.
- Acting as the escalation point for support issues (handled by respective

teams).

Skills & Qualifications
- Bachelor’s degree in Business, Communications, or related field.
- 0-2 years’ experience in customer-facing roles (customer success, account

management, or sales support).
- Strong communication and relationship-building skills.
- Organized, proactive, and detail-oriented.
- Familiarity with CRM platforms (e.g., Zoho), Google Workspace, and

collaboration tools.

Pay: ₹9,978.17 - ₹33,580.71 per month

**Benefits**:

- Cell phone reimbursement
- Health insurance
- Paid sick time
- Paid time off
- Provident Fund

Work Location: In person

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