Student Success Officer

1 day ago


Calicut Kerala, India Xylem Learning App Full time

**Job Title**: Student Success Officer
**Location**: Kozhikode

**Role Overview**

The Student Success Officer plays a pivotal role in ensuring a high-quality learning experience for students by serving as a key link between students, parents, and the academic team. This role involves regular communication, feedback collection, activity coordination, and proactive engagement to drive student satisfaction, academic performance, and enrollment conversions.

**Key Responsibilities**

**1. Student & Parent Interaction**
- Conduct regular calls with students to track their learning experience and course satisfaction.
- Collect structured feedback from parents regarding classes, services, and overall student progress.
- Address concerns and escalate issues to the respective academic or support teams.

**2. Coordination & Activity Planning**
- Collaborate with course coordinators and in-charge teachers to plan and execute academic, co-curricular, and engagement activities.
- Participate in weekly review meetings with in-charge teachers and the Category Manager.
- Support smooth execution of centre-based or online academic initiatives.

**3. NEST Exam Promotion**
- Create awareness among students about the NEST Exam and its benefits.
- Drive student participation and ensure maximum registrations in line with assigned targets.

**4. Student Categorization & Data Handling**
- Identify and categorize students eligible for the ISP Programme.
- Maintain accurate, updated student records for ISP enrolments and participation.
- Track student progress, performance, and participation in different academic streams.

**5. Student Conversion**
- Proactively engage with students and parents to encourage progression into advanced programmes, including the ISP.
- Convert eligible students into enrolments by effectively communicating programme value and benefits.
- Achieve assigned student conversion and retention targets.

**Qualifications & Skills**
- Graduate in any discipline (Education/Management background preferred).
- 1-3 years of experience in student support, counselling, or academic coordination roles.
- Strong communication and interpersonal skills (fluency in English and Malayalam preferred).
- Ability to multitask, handle data, and manage student/parent relationships effectively.
- Target-oriented mindset with strong problem-solving abilities.

Pay: ₹17,000.00 - ₹20,000.00 per month

Work Location: In person


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