Customer Success Executive

18 hours ago

Kochi Kerala, India GREENWORLD International Information Technology Services Full time

**Responsibilities**:

- Develop and maintain relationships with key clients across all service areas.
- Create and execute personalized success plans to ensure client satisfaction and retention.
- Serve as the main point of contact for client escalations and strategic discussions.
- Proactively identify opportunities for upselling or cross-selling additional services.
- Collaborate with internal teams, including service specialists, support representatives, and operations, to address client needs and ensure seamless service delivery.
- Monitor client satisfaction and retention metrics, analyzing trends and identifying areas for improvement.
- Provide regular updates and reports to senior management on client relationships and performance.

**Qualifications**:

- Bachelor's degree in a related field (Business Administration, Marketing, Communications, etc.).
- Proven experience in customer success, account management, or related roles.
- Strong communication, negotiation, and problem-solving skills.
- Ability to build and maintain relationships with clients at all levels of an organization.
- Detail-oriented with excellent organizational and time-management skills.
- Proficiency in CRM software and Microsoft Office Suite.
- Experience in the study abroad, immigration, or travel industry is a plus.

**Benefits**:

- Competitive salary commensurate with experience.
- Comprehensive benefits package, including health insurance and retirement plans.
- Opportunities for professional development and career advancement.
- Dynamic and collaborative work environment with a focus on work-life balance.

**Job Types**: Full-time, Internship
Contract length: 3 months

Pay: From ₹8,000.00 per year

**Benefits**:

- Cell phone reimbursement
- Flexible schedule

Schedule:

- Rotational shift
- UK shift

Supplemental pay types:

- Commission pay
- Performance bonus

**Experience**:

- total work: 1 year (preferred)

Work Location: In person

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