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Customer Support Executive

2 weeks ago

Kochi Kerala, India Transight Systems Private Limited Full time

Transight System Private Limited is looking for a enthusiastic Female Customer support executive. To be successful as a customer support executive, you should display excellent interpersonal and communication skills as well as a professional appearance.

An outstanding customer support executive should possess a proven track record of successful customer service and management skills.

**Customer Support Executive Responsibilities**:

- Overseeing the customer service process.
- Resolving customer complaints brought to your attention.
- Planning the training and standardization of service delivery.
- Conducting quality assurance surveys with customers and providing feedback to the staff.
- Possessing excellent product knowledge to enhance customer support.
- Maintaining a pleasant working environment.

**Customer Support Executive Requirements**:

- Any Bachelors Degree
- 0 to 1 year experience in Customer support
- Excellent interpersonal, written and oral communication skills.
- Knowledge of CRM systems.
- Computer skills.
- Good communication skill
- Knowledge of mediation and conflict resolution techniques is preferable.

**Job Types**: Permanent, Fresher

**Salary**: ₹10,000.00 - ₹15,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Health insurance

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus
- Quarterly bonus
- Shift allowance

**Education**:

- Diploma (preferred)

Work Location: In person