Customer Support Executive

6 days ago

Kaloor Kochi Kerala, India Vandalay Business Solutions Pvt Ltd Full time

Role: Customer Support Executive.
Working Hours & Days : 3 PM to 12 AM, Monday to Friday.
Office Location : Kaloor, Ernakulam.
Experience Level:0-3 Years

**Qualifications;**
- Fresher to 3 year of experience in customer support
- A Bachelor's degree, Technical or diploma
- Proficiency in basic Excel functions
- A strong desire and commitment to continuous learning and self-improvement
- **Key Responsibilities**_
- **Assisting with Product Inquiries**: Addressing customer queries related to various products such as size availability, colors, materials, and style details.
- **Order Processing and Tracking**: Helping customers with placing orders, modifying or canceling orders when necessary, and providing updates on order status and shipping information
- **Handling Returns and Exchanges**: Guiding customers through the return/exchange process, ensuring adherence to the company's return policies, and facilitating a smooth resolution.
- **Resolving Complaints and Issues**: Addressing customer complaints regarding damaged items, wrong shipments, or any other concerns promptly and effectively.
- **Product Knowledge and Recommendations**: Having a deep understanding of the catalog to offer personalized recommendations based on customer preferences and needs.
- **Quality Assurance**: Ensuring high-quality customer service standards are maintained, and feedback from customers is collected to improve service and product offerings.
- **Communication and Follow-up**: Keeping customers informed about any delays, backorders, or changes in their orders, and following up to ensure their satisfaction post-resolution of any issues.

Pay: ₹15,000.00 - ₹25,000.00 per month

**Benefits**:

- Health insurance
- Paid sick time
- Paid time off
- Provident Fund

Schedule:

- Evening shift
- Monday to Friday

Application Question(s):

- Are you comfortable with the Work timing (3 PM - 12 AM, Monday to Friday)?
- Are you willing to work from our office location at Kaloor, Cochin?
- What is your current salary package (In hand after all deductions)?
- What is your expected salary package (In hand after all deductions)?
- How soon can you join if selected? You can provide the Notice Period with your current employer.
- Total years of Experience in customer support?
- On a scale of 1 to 10, how much would you rate yourself in your English communication skills?

Work Location: In person

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