IT Support Executive

2 weeks ago

Kaloor Kochi Kerala, India Jubeerich Consultancy Pvt Ltd Full time

**About Us**:
Jubeerich Consultancy Pvt. Ltd. is a leading consultancy firm that helps students realize their dreams of studying abroad. We offer tailored services to ensure a smooth transition into international education. We are seeking a highly skilled and reliable **IT Support Executive** to provide comprehensive technical support for our hardware, software, and network systems on a daily basis.

We are looking for a proactive and technically skilled CRM Coordinator to act as the key point of contact between our company and the software vendor during the implementation and ongoing use of our new CRM system.

Key Responsibilities:
**CRM Implementation Coordination**
- Act as the primary POC between our internal team and the software vendor during CRM implementation.
- Coordinate configuration, data migration, testing, and rollout activities.
- Track project progress and ensure timely resolution of CRM-related technical issues.

**CRM Issue Handling & Support**
- Address all issues raised by internal teams regarding CRM usage.
- Resolve minor issues through training or system guidance, and escalate unresolved issues to the software vendor.
- Maintain a detailed log of CRM issues, updates, and resolutions.

**User Training & Assistance**
- Provide hands-on training to newly joined employees on CRM usage and company processes.
- Prepare simple user manuals, guides, and reference materials.
- Support staff in understanding new features, workflows, and updates in the CRM system.

**Basic Hardware & IT Support**
- Perform basic troubleshooting for hardware issues such as printer setup, system connectivity, and peripheral configuration.
- Coordinate with the IT/service team for major hardware or network problems.

**Asset Management & Documentation**
- Maintain records of all company assets, including systems, peripherals, and office equipment.
- Track service schedules, warranties, and maintenance details in a service register.
- Coordinate with service providers or vendors for asset repair, replacement, or maintenance.
- Keep asset and service logs up to date and available for management review.

**Monitoring & Reporting**
- Monitor CRM performance and user activity to ensure proper data management.
- Gather user feedback and suggest process improvements to management and the vendor.
- Generate regular CRM performance and issue reports.

**Education & Experience**:

- Bachelor's degree in Computer Science, Information Technology, or a related field is preferred but not mandatory.
- 1-3 years of experience in IT support or technical support role

**Benefits**:

- Opportunity for growth within the company
- Be part of a dynamic and creative team
- Cell reimbursement

**Job Types**: Full-time, Permanent

Pay: ₹20,000.00 - ₹30,000.00 per month

**Benefits**:

- Cell phone reimbursement

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 2 years (preferred)
- IT: 1 year (preferred)

Work Location: In person

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