Marketing Support Associate

16 hours ago

Kochi Kerala, India Global Surf IT Infrastructure Full time

**Experience
- 6 months
- 2 years**

As a Marketing Support Associate, you will play a key role in supporting the marketing and sales functions by managing customer interactions, maintaining lead records, and generating performance reports. This role demands clear communication, attention to detail, and a proactive mindset to ensure smooth marketing operations and customer engagement.

KEY RESPONSIBILITIES

1. CHAT & CALL SUPPORT
- Handle multiple chat and call interactions efficiently and professionally.
- Deliver clear, timely, and effective responses to customer inquiries, ensuring a positive experience.

2. LEAD MANAGEMENT & CRM OVERSIGHT
- Utilize CRM platforms to track, update, and manage customer leads and interactions.
- Ensure all lead data is accurately recorded and maintained for easy reference and follow-up.
- Monitor CRM entries for completeness, and coordinate with the sales team to correct or update

missing information.
- Generate regular lead reports to support data-driven decision-making.
- Assist the marketing team in any support activities as required.

3. DATAANALYSIS & REPORTING
- Assist in compiling and analyzing marketing data to identify patterns, trends, and opportunities.
- Support the preparation of performance reports highlighting key metrics and insights for management review.

QUALIFICATIONS
- Bachelor’s degree in any discipline.
- Basic understanding of any CRM tool and Microsoft Office (Word, Excel).
- Foundational knowledge of IT products and services is an added advantage.
- Prior experience in call handling or customer service is a plus.

SKILLS REQUIRED
- Excellent written and verbal communication skills.
- Strong attention to detail and commitment to accuracy.
- Eagerness to learn and adapt in a dynamic work environment.
- Ability to remain focused and efficient during repetitive tasks.
- Proficiency in Microsoft Office tools.

WHAT WE OFFER
- A supportive and collaborative work environment
- Professional growth and learning opportunities
- Flexible working hours
- Competitive salary and yearly performance reviews

**Job Types**: Full-time, Permanent

Pay: ₹20,000.00 - ₹25,000.00 per month

Work Location: In person

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