Customer Support Associate
7 hours ago
**Experience
- 6 months
- 2 years**
As a Marketing Support Associate, you will play a key role in supporting the marketing and sales functions by managing customer interactions, maintaining lead records, and generating performance reports. This role demands clear communication, attention to detail, and a proactive mindset to ensure smooth marketing operations and customer engagement.
KEY RESPONSIBILITIES
1. CHAT & CALL SUPPORT
- Handle multiple chat and call interactions efficiently and professionally.
- Deliver clear, timely, and effective responses to customer inquiries, ensuring a positive experience.
2. LEAD MANAGEMENT & CRM OVERSIGHT
- Utilize CRM platforms to track, update, and manage customer leads and interactions.
- Ensure all lead data is accurately recorded and maintained for easy reference and follow-up.
- Monitor CRM entries for completeness, and coordinate with the sales team to correct or update
missing information.
- Generate regular lead reports to support data-driven decision-making.
- Assist the marketing team in any support activities as required.
3. DATAANALYSIS & REPORTING
- Assist in compiling and analyzing marketing data to identify patterns, trends, and opportunities.
- Support the preparation of performance reports highlighting key metrics and insights for management review.
QUALIFICATIONS
- Bachelor’s degree in any discipline.
- Basic understanding of any CRM tool and Microsoft Office (Word, Excel).
- Foundational knowledge of IT products and services is an added advantage.
- Prior experience in call handling or customer service is a plus.
SKILLS REQUIRED
- Excellent written and verbal communication skills.
- Strong attention to detail and commitment to accuracy.
- Eagerness to learn and adapt in a dynamic work environment.
- Ability to remain focused and efficient during repetitive tasks.
- Proficiency in Microsoft Office tools.
WHAT WE OFFER
- A supportive and collaborative work environment
- Professional growth and learning opportunities
- Flexible working hours
- Competitive salary and yearly performance reviews
**Job Types**: Full-time, Permanent
Pay: ₹20,000.00 - ₹25,000.00 per month
Work Location: In person
-
Customer Support Associate
7 hours ago
Kochi, Kerala, India Glory Power Solutions Pvt Ltd Full timeDesignation : Customer Support Associate Location : Cochin, Kerala Educational qualification : Graduate Experience : Both Freshers and Experienced can apply Freshers preferable Experience in Domestic process is also considered Shift : Rotational Shift and Rotational Week offs 5 days of working Salary : 15K to 25K Basic technical skills will be an...
-
Customer Support Associate
6 hours ago
Kochi, India Ellix Hr Consulting Full time**We are Hiring Customer Support Associate** **Minimum 3 - 8 years of Experience in handling Customer and Sales function in retail sector, preferably, luxury segment.** **Qualification - MBA / Any Graduates** **Location - Kochi** **Roles & Responsibilities** **1: Customer Service Support** - **Support to develop business through online or offline (leads...
-
Customer Relationship Associate
7 hours ago
Kochi, Kerala, India cpooldigitallearning Full timeWe are looking for a proactive **Customer Relationship Associate** to build and maintain strong relationships with our customers and ensure they have a smooth and satisfying experience. **Requirements**: - Good communication and listening skills. - Customer-friendly and problem-solving attitude. - Basic computer knowledge and record-keeping skills. -...
-
Customer Support Associate
1 week ago
Kochi, Kerala, India AJ Associates Full timeJob Title*: Telecalling Executive *Location*: Kochi, Kerala *Salary*: ₹15,000 - ₹18,000 per month *Experience*: 1 to 2 years Requirements* - 1 to 2 years of experience in telecalling, telesales, or customer service. - Excellent communication skills in English and Malayalam. - Ability to work independently and handle pressure. - Basic computer...
-
Associate Customer Relations
2 weeks ago
Kochi, Kerala, India Muziris Softech Pvt Ltd Full timeAssociate - Client relations - This role is an integral part of our ERP project management team in work allocation for software developers and client management. **Requirements**: - **Minimum 6 months experience in client/ customer management**: - **Education : MBA (Marketing)**: - **Excellent communication skills in English is mandatory**: - Client...
-
Arabic Customer Support Associate
4 days ago
Kochi, Kerala, India 33 Holdings Global Full time**Arabic Customer Support Representative** - Providing timely and accurate assistance to English and Arabic-speaking customers via Call - Understanding customer inquiries and concerns, and providing appropriate solutions or guidance. - Handling customer complaints and escalations with professionalism and empathy. - Collaborating with other teams to resolve...
-
Client Support Associate
6 hours ago
Kochi, Kerala, India Advenxa Pvt.Ltd Full time**Client Support Associate** Location: Kochi, Kerala Qualifications: Graduate Experience: 0 to 3 years Salary Range**:14,000 to 23,000** per month Shift: Rotational (Day & Night) Handle both Inbound and Outbound calls efficiently Provide excellent customer service in **Hindi and English** Resolve customer queries and issues promptly Maintain...
-
Customer Support Associate
2 weeks ago
Kakkanad, Kochi, Kerala, India GMA Pinnacle Automotives Pvt Ltd(Jeep Destination store) Full time**Key Responsibilities**: - Answer customer calls professionally and provide accurate information about products and services. - Record and track customer complaints, requests, and feedback. - Schedule and coordinate service appointments efficiently. - Maintain detailed records of all customer interactions and follow-up actions. - Ensure timely resolution...
-
Customer Support Associate
2 days ago
Kochi, Kerala, India The Sleep Company Full time**About the Role** As a Customer Relationship Executive, you will be the **face of the brand** in our retail stores — delivering a premium shopping experience, driving sales through meaningful conversations, and ensuring every customer walks out delighted. This role is ideal for individuals with **excellent communication, sales acumen**, and a passion for...
-
Customer Service Associate- Hindi
2 weeks ago
Kochi, Kerala, India Advenxa Pvt.Ltd Full timeCustomer Service Associate - Hindi **Location: Padivattom, Edapally** - **Experience**: Minimum 1 year of experience in banking sales / Customer support. ( Consider Fresher with Good Communication Skills in Hindi & English) - Language Proficiency**:Fluent in English and Hindi**: - **Qualifications**: Bachelor's degree is mandatory. - **Salary: ₹20,000.00...