Customer Support Executive

2 days ago

Kochi Kerala, India Black and White Creations Pvt.Ltd Full time

**About Us**:
Black and White Creations is a leading Railway Advertising company based in Kochi, known for delivering impactful branding solutions across trains and railway stations. We specialize in Exterior Train Branding, Interior Train Branding, Station Boards, and PA Systems. Our mission is to provide seamless, timely, and innovative advertising solutions to businesses across India.

**Job Summary**:
We are looking for a dynamic and customer-oriented Customer Support Executive to join our energetic team. You will be the first point of contact for our clients, responsible for addressing inquiries, resolving issues, and ensuring customer satisfaction. This role is crucial in maintaining strong client relationships and supporting our operational excellence.

**Key Responsibilities**:

- Address client inquiries related to railway advertising campaigns, services, and project status.
- Coordinate with internal teams (operations, design, accounts) to resolve customer queries promptly.
- Maintain accurate client records and update CRM systems.
- Follow up with clients for approvals, payments, and feedback.
- Ensure high levels of customer satisfaction through excellent service.
- Prepare and share service reports and updates as needed.
- Identify opportunities to improve customer support processes.

**Requirements**:

- Bachelor’s degree in any discipline.
- 1-3 years of experience in customer support/client servicing (preferably in advertising, media, or service industries).
- Excellent verbal and written communication skills in English and Malayalam (Hindi is a plus).
- Strong interpersonal skills with a client-first approach.
- Good knowledge of MS Office and CRM tools.
- Ability to multitask, prioritize, and manage time efficiently.
- Problem-solving attitude with attention to detail.

**What We Offer**:

- Competitive salary and performance-based incentives.
- Friendly and supportive work environment.
- Opportunities for career growth within the media and advertising sector.
- Exposure to large-scale campaigns and premium B2B clientele.

Pay: ₹12,000.00 - ₹15,000.00 per month

**Benefits**:

- Flexible schedule
- Health insurance
- Provident Fund

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 3 years (preferred)
- Customer support: 3 years (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)
- Tamil (preferred)

  • Customer Support Executive

    1 week ago

    Kochi, India Industrial Support Services Full time

    **Customer Support Executive** **Should have Experience in Customer Support / Tele Sales / TeleMarketing** **Minimum 3 Languages Required (Except Tamil)** **Exp : 1 yr - 3 yrs** **Immediate Joining Will be preferred.** **Job Types**: Full-time, Regular / Permanent **Salary**: ₹15,000.00 - ₹25,000.00 per month **Benefits**: - Paid time off -...

  • Customer Support Executive

    2 days ago

    Kochi, Kerala, India Xtend Technologies pvt. ltd Full time

    **Company Profile** **CUSTOMER SUPPORT EXECUTIVE** - Developing and presenting proposals to prospective client - Data Management - Customer Support - Reporting and Analysis - Coordination with Sales Team Any graduates with good communication skill English **Job Types**: Full-time, Permanent Pay: ₹12,000.00 - ₹22,000.00 per month **Benefits**: -...

  • IT Customer Support Executive

    2 weeks ago

    Kochi, Kerala, India OGES iNFOTECH Full time

    IT Customer Support Executive required by OGES iNFOTECH a multinational software solution provider, headquarters in Kochi, Kerala, The Group has a presence in over 5 countries, India, UAE, Europe & Canada. OGES iNFOTECH is an IT Catalyst focused on Oracle-based Business Applications, Artificial Intelligence, Cyber Security, Cloud Solutions, ECommerce,...

  • Customer Support Executive

    7 days ago

    Chennai, Tamil Nadu Thiruvananthapuram, Kerala, India Customer Service Executive Full time

    A team leader has to perform a variety of duties to ensure that the team operates smoothly and work towards achieving the company s objectives Here are some of their essential duties and responsibilities - Setting their team s goals and communicating them effectively- Developing and implementing plans and strategies- Delegating responsibilities to team...

  • Customer Support Executive

    4 days ago

    Kochi, Kerala, India Avalanche High-Tech Enterprises Full time

    We are looking for enthusiastic **Customer Support Executives** to join our team. This entry-level role is ideal for **freshers** who are passionate about helping customers and providing excellent service. If you are a good communicator with a problem-solving mindset, this is the perfect opportunity to start your career in customer...

  • Customer Support Executive

    6 days ago

    Kochi, Kerala, India Affable Management Services Full time

    job title : Customer Support Executive (Female) Location Thrikkakara Freshers 2 vacancy Work timing 9:30 - 6:30 pm Educational qualification ; any degree skills : good communication in English salary 10 k -12 k Pay: ₹10,000.00 - ₹12,000.00 per month **Education**: - Bachelor's (preferred) Work Location: In person **Speak with the...

  • Cse (Customer Support Executive)

    2 weeks ago

    Kochi, Kerala, India Peak Performance Advisors (OPS) PVTLTD Full time

    **CUSTOMER SUPPORT EXXECUTIVE** **Location**: Kochi **Experience**: 0-3 years **Employment Type**: Full-time **Requirements**: - Graduate in Business / Commerce or related field. - 0-3 years of experience in client handling / account management (freshers with strong communication are welcome). - Strong communication and relationship-building skills. -...

  • Customer Support Executive

    1 week ago

    Kochi, India Right Human Skills & Resources Private Limited Full time

    We are looking for a qualified Customer Support Executive to manage a team of representatives who will offer excellent customer service and after-sales support. You will create policies and procedures and oversee the customer service provided by the team. The Customer Support Executive will be responsible for the selection of staff in the hiring process and...

  • Customer Support Executive

    1 week ago

    Kochi, Kerala, India Milestone Career Planner Full time

    A **Customer Support Executive** in a firm acts as a bridge between the firm and its clients, ensuring a seamless experience by providing timely assistance, resolving queries, and offering guidance on the firm's products and services. This role demands excellent communication skills, attention to detail, and a deep understanding of financial markets and...

  • Customer Support Executive

    2 weeks ago

    Kochi, India Scaling Up Work Full time

    **IT Customer Support Executive Responsibilities**: - Managing a team of representatives offering customer support. - Overseeing the customer service process. - Resolving customer complaints brought to your attention. - Creating policies and procedures. - Planning the training and standardization of service delivery. - Selecting and hiring new staff. -...