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2 days ago
**IT Customer Support Executive Responsibilities**:
- Managing a team of representatives offering customer support.
- Overseeing the customer service process.
- Resolving customer complaints brought to your attention.
- Creating policies and procedures.
- Planning the training and standardization of service delivery.
- Selecting and hiring new staff.
- Monitoring the work of individual representatives and of the team.
- Conducting quality assurance surveys with customers and providing feedback to the staff.
- Possessing excellent product knowledge to enhance customer support.
- Maintaining a pleasant working environment for your team.
**IT Customer Support Executive Requirements**:
- A bachelor’s degree in Computer Applications or a related field.
- A minimum of 1-3 years experience.
- Excellent interpersonal and written and oral communication skills.
- Ability to lead a team.
- Knowledge of CRM systems.
- Computer skills.
**Salary**:For Freshers - ₹10000, **For Experienced** - Based on current salary package
**Work Experience**:1-3 Years
**Role**:Customer Support Executive
**Industry**:IT
**Job Location**:Cochin
**Job Types**: Full-time, Regular / Permanent
**Salary**: Up to ₹20,000.00 per month
**Benefits**:
- Cell phone reimbursement
- Health insurance
- Internet reimbursement
Schedule:
- Day shift
Supplemental pay types:
- Performance bonus
- Yearly bonus
Ability to commute/relocate:
- Kochi, Kerala: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Bachelor's (preferred)
**Experience**:
- IT Customer Support Executive: 3 years (preferred)
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