IT Customer Support Executive

3 days ago

Kochi, India ScalingUpWork Full time

**IT Customer Support Executive Responsibilities**:

- Managing a team of representatives offering customer support.
- Overseeing the customer service process.
- Resolving customer complaints brought to your attention.
- Creating policies and procedures.
- Planning the training and standardization of service delivery.
- Selecting and hiring new staff.
- Monitoring the work of individual representatives and of the team.
- Conducting quality assurance surveys with customers and providing feedback to the staff.
- Possessing excellent product knowledge to enhance customer support.
- Maintaining a pleasant working environment for your team.

**IT Customer Support Executive Requirements**:

- A bachelor’s degree in Computer Applications or a related field.
- A minimum of 1-3 years experience.
- Excellent interpersonal and written and oral communication skills.
- Ability to lead a team.
- Knowledge of CRM systems.
- Computer skills.

**Salary**:For Freshers - ₹10000, **For Experienced** - Based on current salary package

**Work Experience**:1-3 Years

**Role**:Customer Support Executive

**Industry**:IT

**Job Location**:Cochin

**Job Types**: Full-time, Regular / Permanent

**Salary**: Up to ₹20,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Internet reimbursement

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus
- Yearly bonus

Ability to commute/relocate:

- Kochi, Kerala: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- IT Customer Support Executive: 3 years (preferred)

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