Customer Success Executive

1 day ago


Calicut Kerala, India Febno Technologies Full time

We are looking for a motivated and enthusiastic **Business Success Executive** to join our team. This is an entry-level role ideal for freshers who are passionate about customer service and business growth. You will act as a bridge between our clients and internal teams, ensuring customer satisfaction and successful use of our software products.

**Key Responsibilities**:

- Assist in onboarding new clients and helping them understand our software solutions.
- Maintain regular communication with clients to ensure their needs are met.
- Respond to client queries in a timely and professional manner.
- Support the sales and customer support teams with client-related activities.
- Monitor customer engagement and collect feedback for product improvement.
- Maintain accurate records of client interactions and updates in CRM tools.
- Coordinate with technical teams to ensure timely resolution of issues.

**Requirements**:

- Any Bachelor’s degree (BBA, B.Com, BA, BSc, etc.).
- Strong communication and interpersonal skills.
- Eagerness to learn and grow in a customer-facing role.
- Problem-solving attitude and a customer-first mindset.
- Ability to work independently and as part of a team.

Schedule:

- Day shift

Work Location: In person



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