Spanish Customer Success Executive

14 hours ago


Kerala, India Way.com Full time

We are seeking experienced and skilled individuals to join our team as Sr Customer Support Executives in our Spanish voice process. As a Sr Customer Support Executive, you will be responsible for providing exceptional customer service and handling customer inquiries via phone calls in Spanish in a professional and efficient manner.

**Qualifications**:

- Handle inbound/outbound customer calls in Spanish and provide prompt resolution to customer queries, concerns, or complaints.
- Demonstrate excellent communication skills and maintain a positive and empathetic attitude towards customers.
- Identify and escalate priority issues to appropriate departments for further resolution.
- Maintain accurate and up-to-date customer records and ensure proper documentation of interactions.
- Meet monthly targets for customer satisfaction, call resolution, and productivity.
- Keep up-to-date with product knowledge and services offered to provide accurate information to customers.
- Collaborate with team members and contribute to a positive work environment.

**Requirements**:

- Minimum of 2 years of experience in a voice process role, preferably in a customer support or call center environment.
- Excellent verbal and written communication skills in Spanish.
- Strong problem-solving and decision-making abilities.
- Ability to work effectively in a fast-paced and dynamic environment.
- Willingness to work in rotational night shifts.
- Strong computer skills and ability to navigate through multiple systems simultaneously.
- Customer-oriented mindset with a passion for providing exceptional service.



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