Customer Success Representative

3 days ago


Kochi Kerala, India HomeLane Full time

Job Description
- As a Customer Success Representative, you will be responsible for ensuring the seamless delivery of projects, maintaining a high level of customer satisfaction, and driving end-to-end customer experience. You will oversee project timelines, collaborate with various teams, and address customer issues promptly. Additionally, you will play a crucial role in reducing social media escalations and facilitating transparent communication between teams. - Manage overall project timelines to deliver exceptional customer experience. - Act as the voice of the customer throughout their journey, ensuring their needs are met. - Resolve customer issues and escalations promptly within SLA guardrails. - Proactive control and reduction of social media escalations Facilitate transparent communication between internal teams to ensure the right actions are taken from the customer's perspective. - Follow up with customers to clarify payment queries and ensure timely collections. EXPERTISE AND QUALIFICATIONS Skills Required: - Collaboration: Ability to work effectively with cross-functional teams to ensure project success. - Ownership: Taking responsibility for ensuring customer satisfaction and project delivery. - Problem Solving: Proactive approach to identifying and resolving roadblocks that may affect project timelines. - Project Management: Skills to manage project timelines and milestones efficiently. - Risk Management: Ability to identify potential risks to project delivery and escalate as necessary. Clear Communication Skills: Excellent verbal and written communication skills to interact with customers and internal teams effectively. - Attentiveness: Being attentive to customer needs and concerns to provide appropriate support. - Empathy: Ability to understand and empathize with customers' situations and concerns. - Collection: Experience in following up with customers regarding payment queries and ensuring timely collections



  • Kochi, Kerala, India GREENWORLD International Information Technology Services Full time

    **Responsibilities**: - Develop and maintain relationships with key clients across all service areas. - Create and execute personalized success plans to ensure client satisfaction and retention. - Serve as the main point of contact for client escalations and strategic discussions. - Proactively identify opportunities for upselling or cross-selling...


  • Kochi, India Zartek Technologies Full time

    What You'll Do - As an Upsell Representative, your primary function is to reach out to the existing customers to update them of the new products & services launched & explain the need of the same to their business. In this individual contributor role, you will need to upsell & resolve existing queries of the customers. You would be responsible to Encourage...


  • Kochi, Kerala, India QuickPlace Full time

    We are looking for a qualified Customer Support Executive to manage a team of representatives who will offer excellent customer service and after-sales support. You will create policies and procedures and oversee the customer service provided by the team. The Customer Support Executive will be responsible for the selection of staff in the hiring process and...


  • Kochi, Kerala, India ABABIL HEALTH CARE PVT LTD Full time

    **Job description** Greetings from Ababil Healthcare Pvt ltd!! **Position: Medical Sales Representative** **Sales Position Vacancy open in the following region - Ernakulam** **Yrs of Exp: Fresher Years to 3 Years** in ICU products sales, Operation Theater product sales Minimum 1 years experience as a medical device sales representative or similar role....


  • Kakkanad, Kochi, Kerala, India Instio Experiences Full time ₹ 1,44,000 - ₹ 2,40,000 per year

    About HotelOpsAIHotelOpsAI is an AI-powered platform built to optimize and automate hotel operations. From housekeeping to front desk, our smart tools streamline processes, improve staff efficiency, and enhance guest experiences. We're on a mission to bring intelligent, data-driven decision-making to the hospitality industry.RoleWe are seeking a highly...


  • Kalamassery, Kochi, Kerala, India Crink Private Limited Full time ₹ 1,50,000 - ₹ 3,00,000 per year

    About the RoleAs a Customer Success Executive, you will be the heart of our client experience — ensuring every individual who signsup with Crink feels supported, understood, and guided throughout their journey. This is a full-time, onsite role at our office in Kalamassery, Kochi, where you'll work closely with consultants and product team.Key...


  • Vyttila, Kochi, Kerala, India ATS Full time ₹ 1,80,000 - ₹ 2,04,000 per year

    Job Title:Customer Sales RepresentativeLocation:Vyttila, KochiJob Type:Full-time | Office-basedAbout the Role:We are looking for enthusiastic and confident Customer Sales Representatives to join our growing team at ATS. The ideal candidate should have good communication skills, a positive attitude, and the ability to engage with customers over the...


  • Kochi, India Sinch Full time

    Sinch is a global leader in the growing market for Communication Platforms as a Service (CPaaS) and mobile customer engagement. We are specialists in allowing businesses to reach everyone on the planet, in seconds or less, through mobile messaging, email, voice, and video. We reach every phone on earth. From the lifechanging to the timesaving, we're helping...


  • Kochi, India Crosspay Group Holdings Full time

    **Employer: CROSSPAY BPO SERVICES PRIVATE LIMITED**: **Job Title: Customer Service Representative**: **Job Code: CPAYHRCSR001**: **Location: Cochin, India**: We are looking for Customer Service Representatives who can: - Assist customers through phone by responding to customer queries. - Build relationships with existing customers to ensure exceptional...


  • Kochi, Kerala, India Peak Performance Advisors (OPS) PVTLTD Full time

    **Job Title**: Customer Success Executive **Gender Preference**: Female **Experience**: 1-2 Years **Salary**: ₹15,000 - ₹25,000 per month **Job Type**: Full-Time **About the Role** We are looking for a proactive and customer-focused **Customer Success Executive** to build strong client relationships and ensure customer satisfaction. If you have...