Customer Success Representative
6 days ago
Job Description
- As a Customer Success Representative, you will be responsible for ensuring the seamless delivery of projects, maintaining a high level of customer satisfaction, and driving end-to-end customer experience. You will oversee project timelines, collaborate with various teams, and address customer issues promptly. Additionally, you will play a crucial role in reducing social media escalations and facilitating transparent communication between teams. - Manage overall project timelines to deliver exceptional customer experience. - Act as the voice of the customer throughout their journey, ensuring their needs are met. - Resolve customer issues and escalations promptly within SLA guardrails. - Proactive control and reduction of social media escalations Facilitate transparent communication between internal teams to ensure the right actions are taken from the customer's perspective. - Follow up with customers to clarify payment queries and ensure timely collections. EXPERTISE AND QUALIFICATIONS Skills Required: - Collaboration: Ability to work effectively with cross-functional teams to ensure project success. - Ownership: Taking responsibility for ensuring customer satisfaction and project delivery. - Problem Solving: Proactive approach to identifying and resolving roadblocks that may affect project timelines. - Project Management: Skills to manage project timelines and milestones efficiently. - Risk Management: Ability to identify potential risks to project delivery and escalate as necessary. Clear Communication Skills: Excellent verbal and written communication skills to interact with customers and internal teams effectively. - Attentiveness: Being attentive to customer needs and concerns to provide appropriate support. - Empathy: Ability to understand and empathize with customers' situations and concerns. - Collection: Experience in following up with customers regarding payment queries and ensuring timely collections
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Customer Success Executive
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Customer Success Associate
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