Representative, Contact Center

2 weeks ago

Kochi Kerala, India Mastercard Full time

**Our Purpose**
- Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential._

**Title and Summary**

Representative, Contact Center

Who is Mastercard?

Mastercard is a global technology company in the payments sector. We power payments and provide products and services for individuals and industries all around the world. Our people, technology, data and brand provide the capabilities that drive our success. We believe in connecting people to priceless possibilities.

As a company, we know that our success is driven by the skills, experience, integrity and mindset of the talent we hire. By building an inclusive, world-class culture, our employees have once-in-a-career opportunities to be a part of teams that have a greater impact on our community and our world. We invite you to join our team to find out how you too can start something priceless.

Overview:
Role:
Serves as a resource to assist with the resolution of customer inquiries; collaborating with more senior resources to ensure complete and prompt response
Supports testing as well as process improvements efforts with the voice of the customer in mind
Review customer issue logs and assists with resolution development, escalating issues that require more advanced knowledge
Coordinate with relevant department/s to provide resolution and customer satisfaction.

All About You:
Result oriented, Self-Driven, Analytical, Strong interpersonal and good communication skills.
Ability to multi-task and prioritize multiple tasks concurrently while meeting deadlines.
Handle customer queries and escalated issues from the customer.
Good communication skills in English.
Ability to identify critical and priority issues, and proactively reprioritize daily tasks as needed.
Ability to professionally communicate both written and verbal with different functional areas and external customers
Self-motivated individual who works successfully, ethically, and cooperatively in a team atmosphere

**Corporate Security Responsibility**

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

- Abide by Mastercard’s security policies and practices;
- Ensure the confidentiality and integrity of the information being accessed;
- Report any suspected information security violation or breach, and
- Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

  • Call Center Representative

    4 days ago

    Kochi, India INDEL AUTOMOTIVE PRIVATE LTD Full time

    Call center executive ,who is having good communication knowledge in english **Salary**: ₹15,000.00 - ₹20,000.00 per month **Benefits**: - Health insurance - Provident Fund Schedule: - Weekend availability Supplemental pay types: - Performance bonus - Yearly bonus **Education**: - Bachelor's (preferred) **Experience**: - Technical support: 1...

  • Front Desk

    1 week ago

    Kakkanad, Kochi, Kerala, India Lapxlab Full time

    Job Title: Front Desk & Service Coordinator Company: LAP X LAB - Laptop Service Center Location: kangarapady junction Kochi Kerala **Salary**: To be discussed after contact Contact: 9645996963, 7907776183 About Us LAP X LAB is a trusted and fast-growing laptop service center specializing in repair, maintenance, and upgrade services for all major laptop...

  • Medical Representative

    1 week ago

    Kochi, Kerala, India ABABIL HEALTH CARE PVT LTD Full time

    **Job description** Greetings from Ababil Healthcare Pvt ltd!! **Position: Medical Sales Representative** **Sales Position Vacancy open in the following region - Ernakulam** **Yrs of Exp: Fresher Years to 3 Years** in ICU products sales, Operation Theater product sales Minimum 1 years experience as a medical device sales representative or similar role....

  • Bilingual Service Desk Representative

    2 weeks ago

    Kochi, Kerala, India Veriday Inc. Full time

    We are looking to hire a **Bilingual (English/French) Service Desk Representative** to join our growing company for a full-time employment. As a member of the Client Support team you will be responsible for providing exceptional technical support and assistance related to our digital content management system (**Digital Agent**) At the forefront of our...

  • Call Center Executive

    2 weeks ago

    Kochi, India WohlPhysio International Physiotherapy Clinic Full time

    **Job Title: Call Center Executive** As a Call Center Executive, your primary responsibility will be to handle inbound and outbound calls from customers in a professional and courteous manner. You will serve as the first point of contact for customers seeking assistance, information, or resolution to their inquiries or concerns. **Key...

  • Admission Executive Representative

    1 week ago

    Kochi, India Quantean Full time

    Counselling of new students - Lead the sales process, establish contact, call and meet prospective students - Be the first point of contact for all sales-related queries and communication - Explain course details to students/parents - Provide guidance to students and parents on career decisions - Give presentation to prospective clients in education sector...

  • Staff Nurse

    6 days ago

    Ambalathara, Thiruvananthapuram, Kerala, India Neurorehabilitation Inpatient Center focused on advanced, patient-centered care. Full time

    **8075355996 - Contact** Join our dedicated team at a premier 25-bed neurorehabilitation inpatient center focused on advanced, patient-centered care. Position: Senior Staff Nurse Qualification: B.Sc. Nursing Experience: Minimum 2 years in clinical nursing (rehab or neurology experience preferred) Remuneration: As per industry standards Key...

  • Field Sales Representative

    1 week ago

    Kerala, India Hyrmus Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    As a Business Development Executive at Secure Diagnostics, your role involves representing the company through engaging with healthcare professionals and diagnostic partners to explore new business opportunities. Your responsibilities will include: - Conducting daily field visits to healthcare professionals and diagnostic centers - Promoting and explaining...

  • Call Center Executive

    1 week ago

    Kochi, India Chris Johnson Business IT Solutions Full time

    **Roles & Responsibilities**: - Work directly with customers via telephone to describe products and/or services in order to persuade potential and current customers to purchase new products and/or services. - Educates customers on product offerings and services to improve their "on-line presence" and explains pricing and answers questions from customers...

  • Visa Sales representative

    6 days ago

    Vyttila, Kochi, Kerala, India Talen Aura Full time ₹ 3,26,422 - ₹ 3,88,816 per year

    Job Overview:We are looking for energetic and persuasive call center professionals to join our Visa & Immigration Sales team. Your main responsibility is to connect with potential candidates interested in working abroad — in Canada, New Zealand, Singapore, and European countries — explain our visa assistance services, and convert them into successful...