Customer Success Associate

1 day ago

Kochi, India Zartek Technologies Full time

What You'll Do
- As an Upsell Representative, your primary function is to reach out to the existing customers to update them of the new products & services launched & explain the need of the same to their business. In this individual contributor role, you will need to upsell & resolve existing queries of the customers. You would be responsible to Encourage customers to upgrade their services, develop healthy customer relationships, build trust and transparency with the client & promote customer loyalty.

Shift Timings - 9:00 AM IST -6:00 PM IST

**Responsibilities**:

- Encourages Customers to Upgrade their Products
- Enhances Customer Training
- Evaluates and Analyzes Customer Needs
- Builds Trust and Transparency with Clients
- Acts as a Customer Advocate
- Promotes Customer Loyalty
- Develops Healthy Customer Relationship

**Requirements**:

- Atleast 1 year of experience with a minimum of 6months years of SAAS sales experience
- Customer experience champion.
- Excellent oral and written communication skills.
- Consultative approach & stakeholder management.
- Deep customer empathy.
- Exceptional Saas product knowledge.
- Ability to effectively manage delicate customer situations
- Organized and reliable - Able to work as a team with little direction when necessary
- Knowledge of Salesforce CRM a plus.
- Bachelor’s degree.

Why You’ll Join Us
- At Zartek, we know that our success is tied to our customers’ success, so we are continually raising the bar for ourselves and others around us to deliver meaningful results.
- We seek to innovate and to be the #1 product in our category, which means we need to drive results for our customers and to always deliver what we commit.
- Our quality needs to be world-class and second to none, so we are exceptionally hands-on to get work done. We roll up our sleeves and DO.
- Working at Zartek means being part of a tight-knit family that helps you succeed and loves to celebrate with you We find strength in diversity and inclusion, so we strive to find different points of view and expect everyone to represent their authentic self at all times.

Employment Type
- FULLTIME

Industry Type
- IT-Software / Software Services

Seniority Level
- Associate

MONTHLY CTC

₹ 15 Thousand - ₹ 25 Thousand

Work Experience(in years)
- 0 - 2 Years

Education
- Any Graduate

**Skills**:
Customer Analyst

Customer Engagement

Customer Care

Upselling

  • Customer Success Associate

    7 days ago

    Kochi, Kerala, India Peak Performance Advisors (OPS) PVTLTD Full time

    **Location: Kerala (Work from Home)** **Salary: ₹25,000 per month** **Experience: 2-4 years** We are looking for a **Customer Success Associate** to join our team! If you have a passion for client engagement and problem-solving, this role is perfect for you. **Key Responsibilities**: Build and maintain strong customer relationships Assist clients with...

  • Customer Success Associate

    3 days ago

    Kochi, India Season Two Senior Living Full time

    **About the roleAbout the role** **Responsibilities and Duties** **QUALIFICATIONS AND EDUCATION REQUIREMENTS** - Bachelor’s degree and should be familiar with MS Office **2 - 4 years of experience in Customer Success Management/telemarketing or any related field **Proven working experience in providing customer service support with proficiency in English...

  • Customer Success Associate

    7 days ago

    Kochi, India Season Two Senior Living Full time

    **About the role** **Responsibilities and Duties** **QUALIFICATIONS AND EDUCATION REQUIREMENTS** - Bachelor’s degree and should be familiar with MS Office **2 - 4 years of experience in Customer Success Management/telemarketing or any related field ** Proven working experience in providing customer service support with proficiency in English and...

  • Customer Service Associate

    2 weeks ago

    Kochi, India Daddybin Full time

    We are looking for a tele caller / Customer Service Associate for contributing to the sales of our company. You will be responsible for maintaining good customer relationships and closing the sales deal over calls. A successful telecaller representative must be excellent at communication and must have superior people skills. They should also be comfortable...

  • Customer Success Executive

    2 weeks ago

    Infopark-Kochi, Kochi, Kerala, India Instio Experiences Pvt Ltd Full time

    **About Instio**: Instio is an innovative hotel operations platform that helps streamline daily tasks in housekeeping, engineering, and front office departments. Our mobile and web apps are built for operational efficiency and smarter team coordination in hotels. **Job Overview**: We are looking for a **Customer Success Executive** who will assist in...

  • Customer Success Executive

    17 hours ago

    Kochi, India Coligo Full time

    We are seeking a Customer Success Executive with strong domain knowledge in the banking and financial services sector. This role involves providing hands-on technical assistance to clients, resolving platform issues, and ensuring smooth system operations and client satisfaction.Key ResponsibilitiesProvide first-line technical support to clients using...

  • Customer Success Executive

    6 hours ago

    Kochi, India Coligo Full time

    We are seeking a Customer Success Executive with strong domain knowledge in the banking and financial services sector. This role involves providing hands-on technical assistance to clients, resolving platform issues, and ensuring smooth system operations and client satisfaction.Key ResponsibilitiesProvide first-line technical support to clients using...

  • Customer Success Executive

    2 hours ago

    Kochi, India Coligo Full time

    We are seeking a Customer Success Executive with strong domain knowledge in the banking and financial services sector. This role involves providing hands-on technical assistance to clients, resolving platform issues, and ensuring smooth system operations and client satisfaction.Key ResponsibilitiesProvide first-line technical support to clients using...

  • Customer Success Executive

    1 hour ago

    Kochi, India Coligo Full time

    We are seeking a Customer Success Executive with strong domain knowledge in the banking and financial services sector. This role involves providing hands-on technical assistance to clients, resolving platform issues, and ensuring smooth system operations and client satisfaction.Key ResponsibilitiesProvide first-line technical support to clients using...

  • Customer Success Executive

    16 hours ago

    Kochi, India Coligo Full time

    We are seeking a Customer Success Executive with strong domain knowledge in the banking and financial services sector. This role involves providing hands-on technical assistance to clients, resolving platform issues, and ensuring smooth system operations and client satisfaction. Key Responsibilities Provide first-line technical support to clients using...