Customer Success Associate

5 days ago

Kochi, India Zartek Technologies Full time

What You'll Do
- As an Upsell Representative, your primary function is to reach out to the existing customers to update them of the new products & services launched & explain the need of the same to their business. In this individual contributor role, you will need to upsell & resolve existing queries of the customers. You would be responsible to Encourage customers to upgrade their services, develop healthy customer relationships, build trust and transparency with the client & promote customer loyalty.

Shift Timings - 9:00 AM IST -6:00 PM IST

**Responsibilities**:

- Encourages Customers to Upgrade their Products
- Enhances Customer Training
- Evaluates and Analyzes Customer Needs
- Builds Trust and Transparency with Clients
- Acts as a Customer Advocate
- Promotes Customer Loyalty
- Develops Healthy Customer Relationship

**Requirements**:

- Atleast 1 year of experience with a minimum of 6months years of SAAS sales experience
- Customer experience champion.
- Excellent oral and written communication skills.
- Consultative approach & stakeholder management.
- Deep customer empathy.
- Exceptional Saas product knowledge.
- Ability to effectively manage delicate customer situations
- Organized and reliable - Able to work as a team with little direction when necessary
- Knowledge of Salesforce CRM a plus.
- Bachelor’s degree.

Why You’ll Join Us
- At Zartek, we know that our success is tied to our customers’ success, so we are continually raising the bar for ourselves and others around us to deliver meaningful results.
- We seek to innovate and to be the #1 product in our category, which means we need to drive results for our customers and to always deliver what we commit.
- Our quality needs to be world-class and second to none, so we are exceptionally hands-on to get work done. We roll up our sleeves and DO.
- Working at Zartek means being part of a tight-knit family that helps you succeed and loves to celebrate with you We find strength in diversity and inclusion, so we strive to find different points of view and expect everyone to represent their authentic self at all times.

Employment Type
- FULLTIME

Industry Type
- IT-Software / Software Services

Seniority Level
- Associate

MONTHLY CTC

₹ 15 Thousand - ₹ 25 Thousand

Work Experience(in years)
- 0 - 2 Years

Education
- Any Graduate

**Skills**:
Customer Analyst

Customer Engagement

Customer Care

Upselling

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