
Customer Associate
1 week ago
Responsibilities and Duties
- Be the front-line support and engage a passionate community of clients
- Responsible for a portfolio of client accounts, Customer Service Assistant help to ensure the successful implementation and retention of all clients assigned to their team
- Understand the needs of Seniors and propose solutions accordingly
- Handle inbound and outbound calls and explain the product and services offered by the company. - Contacting existing customers as well as prospective customers using scripts. - Obtaining customer information and other relevant data. - Asking questions to the customer and understanding their specifications.
**QUALIFICATIONS AND EDUCATION REQUIREMENTS**
**-* Bachelor’s degree and should be familiar with MS Office - Proven working experience in providing customer service support with proficiency in **English and Malayalam **- Great interpersonal skills. - **Exceptional oral and written communication skills*. - Strong organizational skills. - Ability to work in a team or individually as and when required. - Advanced troubleshooting skills & ability to manage and handle multiple tasks. - Outstanding problem-solving skills. - Exceptional attention to detail. - Hard-working individual with good time management abilities.
**Salary**: ₹12,000.00 - ₹18,000.00 per month
**Benefits**:
- Health insurance
- Life insurance
- Provident Fund
Schedule:
- Day shift
Supplemental pay types:
- Performance bonus
Ability to commute/relocate:
- Kochi, Kerala: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Bachelor's (required)
**Language**:
- English (required)
- Malayalam (required)
**Speak with the employer**
+91 7907722853
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