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Customer Service Associate

2 weeks ago

Kochi Kerala, India Advenxa Pvt.Ltd Full time

**Customer Service Associate**

Experience: Minimum **1 to 5 years in international voice support**

Location**:Infopark Kakkanad, Kochi**

Salary**:18,000 to 24,000 per month

Qualification**:Degree in any discipline**

**Excellent spoken and written English communication skills**.

Shifts:
**Morning: 9 am to 6 pm**

**Noon: 12 pm to 9 pm**

**Night: 3 pm to 12 am**

**Requirements**:

- Minimum 1 to 5 years of experience in international voice support.
- Bachelor's degree in any discipline.
- Excellent spoken and written English communication skills.
- Ability to work in rotational shifts (morning, noon, and night).
- Patience and empathy in dealing with customers and bystanders.
- Comfortable handling appointments and coordinating with medical professionals.
- Familiarity with health-related processes and terminology is a plus.
- Must be located or willing to relocate to Infopark Kakkanad, Kochi.
- Cab facility will be provided for night shifts.

**Responsibilities**:

- Provide exceptional customer support through voice communication channels.
- Handle international customer queries and issues with a high level of professionalism.
- Communicate fluently in English, demonstrating excellent language skills.
- Interact with patience and empathy while assisting customers and bystanders.
- Manage appointments with doctors and ensure seamless scheduling.
- Act as a liaison between hospitals, patients, and other stakeholders.
- Work in a fast-paced environment with a focus on quality and efficiency.
- Utilize effective problem-solving skills to address customer concerns and inquiries.
- Collaborate with team members to ensure consistent service delivery.
- Adhere to rotational shifts, including morning, noon, and night shifts.

**Benefits**
- Competitive salary with shift allowances.
- Employee Provident Fund (EPF) and Employee State Insurance (ESI) benefits.
- Health insurance coverage.
- Cab facility for night shifts.
- Opportunities for career growth and development in a dynamic work environment.

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹18,000.00 - ₹24,000.00 per month

**Benefits**:

- Commuter assistance
- Provident Fund

Schedule:

- Evening shift
- Monday to Friday
- Night shift
- Rotational shift

Supplemental pay types:

- Overtime pay
- Shift allowance

Work Location: In person

**Speak with the employer**
+91 9778387482