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Associate Customer Service

4 weeks ago

Kochi Kerala, India Sutherland Full time

Artificial Intelligence Automation Cloud engineering Advanced analytics For business leaders these are key factors of success For us they re our core expertise We work with iconic brands worldwide We bring them a unique value proposition through market-leading technology and business process excellence We ve created over 200 unique inventions under several patents across AI and other critical technologies Leveraging our advanced products and platforms we drive digital transformation optimize critical business operations reinvent experiences and pioneer new solutions all provided through a seamless as a service model For each company we provide new keys for their businesses the people they work with and the customers they serve We tailor proven and rapid formulas to fit their unique DNA We bring together human expertise and artificial intelligence to develop digital chemistry This unlocks new possibilities transformative outcomes and enduring relationships Sutherland Unlocking digital performance Delivering measurable results Respond to customer inquiries and provide technical support via email and chat in a timely and professional manner Troubleshoot technical issues reported by customers and work towards a timely resolution escalating complex issues to the appropriate team or departments when necessary Research diagnose document and resolve technical issues related to software and hardware problems Guide clients through step-by-step solutions clearly and concisely ensuring their understanding and satisfaction Keep accurate records of customer interactions transactions comments and complaints including details of actions taken Follow up with customers to ensure their technical issues have been resolved and their satisfaction is met Collaborate with the product development team to communicate customer feedback identify recurring issues and contribute to ongoing product improvements Stay up to date with the latest technology trends and updates to provide accurate and effective technical support Participate in ongoing training sessions to continuously improve technical knowledge and customer service skills Adhere to all company policies and procedures including data security and privacy guidelines while handling customer information Qualifications Eligibility Criteria Any full time HSC UG PG Graduate Arts Science Commerce Engineering Pharma MBA MCA - 2025 Passout can apply Other Additional Skills required Excellent verbal and written English language skills Good analytical and typing skills Flexibility to work shifts including nights Candidates must reside within a radius of 25 Km of our office Additional Information Work Location Cochin Timings 8 Hours plus 1 Hour break 5 or 6 days per week Perks Cab facilities available within 25 Kms of office location Disclaimer - Sutherland never requests payment or favors in exchange for job opportunities Please report suspicious activity immediately to TAHelpdesk Sutherlandglobal com