Associate Customer Service
3 days ago
Artificial Intelligence Automation Cloud engineering Advanced analytics For business leaders these are key factors of success For us they re our core expertise We work with iconic brands worldwide We bring them a unique value proposition through market-leading technology and business process excellence We ve created over 200 unique inventions under several patents across AI and other critical technologies Leveraging our advanced products and platforms we drive digital transformation optimize critical business operations reinvent experiences and pioneer new solutions all provided through a seamless as a service model For each company we provide new keys for their businesses the people they work with and the customers they serve We tailor proven and rapid formulas to fit their unique DNA We bring together human expertise and artificial intelligence to develop digital chemistry This unlocks new possibilities transformative outcomes and enduring relationships Sutherland Unlocking digital performance Delivering measurable results Respond to customer inquiries and provide technical support via email and chat in a timely and professional manner Troubleshoot technical issues reported by customers and work towards a timely resolution escalating complex issues to the appropriate team or departments when necessary Research diagnose document and resolve technical issues related to software and hardware problems Guide clients through step-by-step solutions clearly and concisely ensuring their understanding and satisfaction Keep accurate records of customer interactions transactions comments and complaints including details of actions taken Follow up with customers to ensure their technical issues have been resolved and their satisfaction is met Collaborate with the product development team to communicate customer feedback identify recurring issues and contribute to ongoing product improvements Stay up to date with the latest technology trends and updates to provide accurate and effective technical support Participate in ongoing training sessions to continuously improve technical knowledge and customer service skills Adhere to all company policies and procedures including data security and privacy guidelines while handling customer information Qualifications Eligibility Criteria Any full time HSC UG PG Graduate Arts Science Commerce Engineering Pharma MBA MCA - 2025 Passout can apply Other Additional Skills required Excellent verbal and written English language skills Good analytical and typing skills Flexibility to work shifts including nights Candidates must reside within a radius of 25 Km of our office Additional Information Work Location Cochin Timings 8 Hours plus 1 Hour break 5 or 6 days per week Perks Cab facilities available within 25 Kms of office location Disclaimer - Sutherland never requests payment or favors in exchange for job opportunities Please report suspicious activity immediately to TAHelpdesk Sutherlandglobal com
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Customer Service Associate
4 days ago
Kochi, Kerala, India Advenxa Pvt.Ltd Full time**Customer Service Associate** Experience: Minimum **1 to 5 years in international voice support** Location**:Infopark Kakkanad, Kochi** Salary**:18,000 to 24,000 per month Qualification**:Degree in any discipline** **Excellent spoken and written English communication skills**. Shifts: **Morning: 9 am to 6 pm** **Noon: 12 pm to 9 pm** **Night: 3 pm...
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Customer Service Associate
2 weeks ago
Kochi, India SYLCON HYPERMARKET Full timeWe required Customer Service Associates for our kochi based Hypermarket. Greeting customers. Answering customer questions related to merchandise and store policies. Recommending products or services based on customer needs. Processing customer payments and refunds. Qualification - Minimum Plus Two Freshers/ Experienced FOOD AN ACCOMMODATION FACILITIES...
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Customer Service Associate
4 days ago
Kochi, India Sylcon hypermarket Full timeUrgent vacancy of Customer service associate for Kochi location. Qualification - Min Higher secondary Experience - Freshers / Experienced Food & Accommodation available **Salary**: ₹12,000.00 - ₹15,000.00 per month **Benefits**: - Food provided Schedule: - Day shift - Evening shift Ability to commute/relocate: - Kochi, Kerala: Reliably commute...
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Customer Service Associate
1 week ago
Kochi, Kerala, India Ajmal Bismi Enterprise Full timeattand customer calls - register customer complaints and follow up the solution - must be well spoken to the customer - co ordinate with brands service team and ensure all customer-related complaints solved on time Pay: ₹10,000.00 - ₹14,000.00 per month **Benefits**: - Provident Fund Schedule: - Evening shift Ability to commute/relocate: - Kochi,...
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Customer Relationship Associate
2 weeks ago
Kochi, Kerala, India cpooldigitallearning Full timeWe are looking for a proactive **Customer Relationship Associate** to build and maintain strong relationships with our customers and ensure they have a smooth and satisfying experience. **Requirements**: - Good communication and listening skills. - Customer-friendly and problem-solving attitude. - Basic computer knowledge and record-keeping skills. -...
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Customer Success Associate
2 weeks ago
Kochi, Kerala, India Peak Performance Advisors (OPS) PVTLTD Full time**Location: Kerala (Work from Home)** **Salary: ₹25,000 per month** **Experience: 2-4 years** We are looking for a **Customer Success Associate** to join our team! If you have a passion for client engagement and problem-solving, this role is perfect for you. **Key Responsibilities**: Build and maintain strong customer relationships Assist clients with...
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Associate - Customer Service
3 days ago
Kochi, Kerala, India Sutherland Full timeArtificial Intelligence Automation Cloud engineering Advanced analytics For business leaders these are key factors of success For us they re our core expertise We work with iconic brands worldwide We bring them a unique value proposition through market-leading technology and business process excellence We ve created over 200 unique inventions under several...
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English Customer Service Associate
4 days ago
Kochi, Kerala, India Chris Johnson Business IT Solutions Full timeWork directly with customers via telephone to describe products and/or services in order to persuade potential and current customers to purchase new products and/or services. - Educates customers on product offerings and services to improve their "on-line presence" and explains pricing and answers questions from customers building value in the customer...
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Customer Support Associate
2 weeks ago
Kochi, Kerala, India Glory Power Solutions Pvt Ltd Full timeDesignation : Customer Support Associate Location : Cochin, Kerala Educational qualification : Graduate Experience : Both Freshers and Experienced can apply Freshers preferable Experience in Domestic process is also considered Shift : Rotational Shift and Rotational Week offs 5 days of working Salary : 15K to 25K Basic technical skills will be an...
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Guest Service Associate
4 days ago
Kochi, Kerala, India Grand Hyatt Full timeSummary You will be responsible to provide an excellent and consistent level of service to your customers. The Guest Service associate is responsible to assist with guest services in various areas of the hotel, such as reception, executive floor, communication center or concierge. **Qualifications**: Ideally with a relevant degree or diploma in Hospitality...