Customer Success Executive

4 days ago

Kalamassery Kochi Kerala, India Crink Private Limited Full time ₹ 1,50,000 - ₹ 3,00,000 per year

About the Role

As a Customer Success Executive, you will be the heart of our client experience — ensuring every individual who signsup with Crink feels supported, understood, and guided throughout their journey. This is a full-time, onsite role at our office in Kalamassery, Kochi, where you'll work closely with consultants and product team.

Key Responsibilities

  • Ensuring client success and happiness as the main point of contact for clients from onboarding to renewal
  • Identify key product features to enhance client experience
  • Guide clients through the Crink process with clarity, warmth, and professionalism
  • Take ownership of managing Customer Success metrics
  • Address queries, solve issues, and escalate when needed
  • Collect feedback and support process improvement initiatives
  • Assist in community engagement and client campaigns when required

Required Qualifications & Skills

  • Educational Background: MBA or Engineering is preferred
  • Languages: Fluency in English and Malayalam (In addition,Tamil/Hindi is a plus)
  • Technical: Good working knowledge of Excel
  • Strong communication and people skills
  • Ability to stay organized, and be responsive
  • Fast learner, problem solver, and willing to adapt quickly

What You Get:

  • Opportunity to grow with a value based startup, playing a significant growth in changing lives
  • Learn hands-on from mental health experts and product leaders
  • Full-time onsite role with a dynamic growing team in Kochi
  • Professional growth in a fast growing startup

Job Type: Full-time

Pay: ₹15, ₹25,000.00 per month

Application Question(s):

  • This is a full-time, onsite role based in Kalamassery, Kochi. Are you currently located in Kochi or willing to relocate and commit to working from our office full-time?

Location:

  • Kalamassery, Kochi, Kerala (Preferred)

Work Location: In person

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