Customer Success Executive

3 days ago


Kalamassery Kochi Kerala, India Crink Private Limited Full time ₹ 1,50,000 - ₹ 3,00,000 per year

About the Role

As a Customer Success Executive, you will be the heart of our client experience — ensuring every individual who signsup with Crink feels supported, understood, and guided throughout their journey. This is a full-time, onsite role at our office in Kalamassery, Kochi, where you'll work closely with consultants and product team.

Key Responsibilities

  • Ensuring client success and happiness as the main point of contact for clients from onboarding to renewal
  • Identify key product features to enhance client experience
  • Guide clients through the Crink process with clarity, warmth, and professionalism
  • Take ownership of managing Customer Success metrics
  • Address queries, solve issues, and escalate when needed
  • Collect feedback and support process improvement initiatives
  • Assist in community engagement and client campaigns when required

Required Qualifications & Skills

  • Educational Background: MBA or Engineering is preferred
  • Languages: Fluency in English and Malayalam (In addition,Tamil/Hindi is a plus)
  • Technical: Good working knowledge of Excel
  • Strong communication and people skills
  • Ability to stay organized, and be responsive
  • Fast learner, problem solver, and willing to adapt quickly

What You Get:

  • Opportunity to grow with a value based startup, playing a significant growth in changing lives
  • Learn hands-on from mental health experts and product leaders
  • Full-time onsite role with a dynamic growing team in Kochi
  • Professional growth in a fast growing startup

Job Type: Full-time

Pay: ₹15, ₹25,000.00 per month

Application Question(s):

  • This is a full-time, onsite role based in Kalamassery, Kochi. Are you currently located in Kochi or willing to relocate and commit to working from our office full-time?

Location:

  • Kalamassery, Kochi, Kerala (Preferred)

Work Location: In person



  • Kochi, Kerala, India Peak Performance Advisors (OPS) PVTLTD Full time

    **Job Title**: Customer Success Executive **Gender Preference**: Female **Experience Required**: 1-2 Years **Salary**: ₹20,000 - ₹25,000/month **Work Mode**: Hybrid - Palarivattom **Job Type**: Full-Time **Job Summary**: **Key Responsibilities**: - Serve as the primary point of contact for assigned clients. - Understand client needs and ensure...


  • Kalamassery, Kochi, Kerala, India LY Softwares Full time

    Job Title: Customer Service Executive - Sales Process Location: Kalamassery,Kochi Department: Sales / Customer Support Job Summary We are seeking a proactive and customer-focused Customer Service Executive for our Sales Process. The role involves handling inbound and outbound communications with potential customers, generating leads, explaining...


  • Infopark-Kochi, Kochi, Kerala, India Instio Experiences Pvt Ltd Full time

    **About Instio**: Instio is an innovative hotel operations platform that helps streamline daily tasks in housekeeping, engineering, and front office departments. Our mobile and web apps are built for operational efficiency and smarter team coordination in hotels. **Job Overview**: We are looking for a **Customer Success Executive** who will assist in...


  • Kochi, Kerala, India Peak Performance Advisors (OPS) PVTLTD Full time

    **Job Title**: Customer Success Executive **Gender Preference**: Female **Experience**: 1-2 Years **Salary**: ₹15,000 - ₹25,000 per month **Job Type**: Full-Time **About the Role** We are looking for a proactive and customer-focused **Customer Success Executive** to build strong client relationships and ensure customer satisfaction. If you have...


  • Kalamassery, Kochi, Kerala, India Sree Gokulam Motors & Services Pvt Ltd Full time

    **Customer Relationship Executive - Telecaller (Service)** **Company**: Sree Gokulam Motors **Location**: Ambattukavu We are hiring **Customer Relationship Executives (Telecaller - Service)** to handle customer communications, service appointment bookings, reminders, and feedback calls. The role focuses on ensuring customer satisfaction and supporting the...


  • Kalamassery, Kochi, Kerala, India BVS Global Full time ₹ 3,60,000 - ₹ 4,80,000 per year

    · Customer Interaction: Respond promptly to customer inquiries via phone, email, and chat regarding the attestation process, requirements, timelines, and pricing.· Attestation Process Guidance: Assist customers in understanding the steps involved in the document attestation process for various countries and guide them through document submission and...


  • Kochi, Kerala, India Peak Performance Advisors (OPS) PVTLTD Full time

    **Job Title**: Customer Success Executive(Freshers) **Gender Preference**: Female **Experience**: Freshers (0-1 Year) can apply **Salary**: ₹20,000 - ₹25,000 per month **Job Type**: Full-Time **About the Role** We are looking for an enthusiastic and customer-focused Customer Success Executive(Freshers) to support and strengthen client relationships....


  • Kalamassery, Kochi, Kerala, India LISCOM SOLUTIONS & SERVICES PVT. LTD Full time ₹ 1,24,400 - ₹ 1,51,440 per year

    As a Customer Support Executive, you will play a vital role in ensuring our customers receive prompt and effective assistance with their inquiries and concerns.· Understand customer need and handle their queries· Maintain accurate records of customer interactions and transactions in our CRM system.RequirementsExceptional communication skills in...


  • Nadakkuthala, Calicut, Kerala, India TechBrein Solutions PVT LTD Full time

    Job Description: Customer Success Executive (CSE) Location: Calicut Department: Customer Success Experience: 0-2 years About the Role At TechBrein, the Customer Success Executive (CSE) ensures that customers get the maximum business value from our solutions and services. The CSE is the primary non-technical point of contact for clients —...


  • Kochi, India Season Two Senior Living Full time

    Role and Responsibilities About the role We are interested in hiring a dedicated and hardworking individual as an Customer Success Associate to join our Marketing Department. Your main goal is to provide excellent customer service and to promote Senior Living throughout India & Abroad. The goal is to generate and convert leads in an efficient and...