Customer Success Executive

1 day ago


InfoparkKochi Kochi Kerala, India Instio Experiences Pvt Ltd Full time

**About Instio**:
Instio is an innovative hotel operations platform that helps streamline daily tasks in housekeeping, engineering, and front office departments. Our mobile and web apps are built for operational efficiency and smarter team coordination in hotels.

**Job Overview**:
We are looking for a **Customer Success Executive** who will assist in **customer onboarding, support, and training**. Freshers are welcome — if you have **good communication skills, a customer-first mindset, and a willingness to learn**, this could be the right opportunity for you. A background in **hospitality or hotel management** is a bonus.

**Key Responsibilities**:
**Training & Onboarding**
- Assist new hotel clients with app setup and orientation.
- Conduct simple live training sessions and demos for hotel staff.
- Create or contribute to basic training content (videos, guides, FAQs).

**Customer Support**
- Answer customer queries via chat, call, or video.
- Provide friendly and clear guidance on using the app.
- Follow up to ensure smooth adoption and satisfaction.

**Customer Engagement**
- Build good rapport with users and understand their day-to-day needs.
- Collect feedback and share key insights with the internal team.
- Help hotels make the most of the platform by encouraging best practices.

**What We’re Looking For**:

- **Any graduate Fresher or 1 Year Experience** (preferred degrees**:BCA, BBA, Hotel Management**).
- **Excellent communication skills in English** (spoken and written).
- Friendly, patient, and confident when speaking with customers.
- Comfortable using mobile apps and web platforms.
- **Positive attitude**, willingness to learn, proactive, and customer-oriented mindset.
- (preferred) Background in **hospitality/hotel management** or familiarity with hotel operations.

**Why Join Us?**
- Be part of a growing startup that’s transforming hotel operations.
- Learn real-world skills in customer success and hospitality tech.
- Flexible and supportive team culture.
- Great opportunity to grow your career from the ground up.

Pay: ₹10,000.00 - ₹20,000.00 per month

**Benefits**:

- Paid time off

Schedule:

- Day shift
- Weekend availability

Work Location: In person



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