Customer Retention Executive

2 days ago

Mumbai, India DataScout International Consulting Pvt Ltd Full time

**Designation: Customer Experience Executive (Only from E-Com / Apparel background)**
Work Location: Lower Parel, Mumbai
Experience: 4+ years experience in Customer Support | Customer Retention

**Salary**: upto 8 LPA
Good Communication & Team Motivation Skills

**ABOUT THE ROLE**:

- Consistently work with other teams to track, solve and innovate our processes and procedures to provide the best customer care in the world
- Liaise with production to fix individual customer issues and alterations.
- Should be empathetic in nature - he must understand the customers problems and have an intrinsic need to solve for the customers pain points.

**Requirement**:

- 2+ years experience in customer service in the apparel sector specifically in a Front-end role.
- Exceptional communication skills, both written and verbal.
- Customer service oriented with a natural desire to care for the needs of others
- Deep desire to put drive & effort into your work
- Knowledge and passion for fashion and style trends
- Knowledge about men's tailoring, pattern design, garment alterations, and fabrics preferred

**6 Days Working, 9 hrs Day Shift**

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹700,000.00 - ₹800,000.00 per year

Schedule:

- Day shift
- Rotational shift

**Education**:

- Bachelor's (required)

**Experience**:

- Customer Support: 4 years (required)
- Customer Retention: 4 years (required)

**Language**:

- Fluent English (required)

Work Location: In person

**Speak with the employer**
+91 8978848604

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