Customer Retention Marketing

1 day ago

Mumbai, India Talent Leads HR Solutions Full time

Opening: 1 Nos.
- Job ID: 45513
- Employment Type: Full Time
- Reference:

- Work Experience: 2.0 Year(s) To 5.0 Year(s)
- CTC Salary: 6.00 LPA TO 9.00 LPA
- Industry: Internet/Ecommerce
- Qualification: MBA/PGDM/MPM - Other Management
- Location:

- Mumbai
**Ideally from E-Commerce, Healthcare, FMCG Industry
? Previous experience in handling customer retention automation tool will
be an added advantage.
? Problem-solver: To be able to identify & anticipate problems proactive &
reactive.
? Customer Empathy: To be able to think from a perspective of a customer.
? Self-organized, passionate with a can-do attitude.
? Data-Driven
? Team-player
? Work with multiple stakeholders to plan, implement & measure all
branding efforts & strategies across multiple markets

**Desired Profile / Criteria / Skills**:
? Develop and execute strategies to reduce churn and focusing on growth initiatives and retention
? b) Design & implement new retention campaigns that help increase customer retention
? c) Analyze customer data and create monthly plan for retention metrics e.g. (Repeat Rate, Transactions
Per Customer etc.) and ensuring the achievement of the same
? d) Prepare periodic MIS for the senior management.
using marketing automation and in house tools.

**Key Skills**:

- E Commerce
- Consumer Insight

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