Customer Retention Executive

1 week ago

Ghansoli Navi Mumbai Maharashtra, India Hexaware Technologies Full time

Job Role:

- Position: International Voice Support Executive
- Shift Timing: 24/7 Shifts (Any 9 hours)
- Working Days: 5 days a week

**Responsibilities**:

- Handle inbound and outbound calls to retain customers and address their queries or concerns
effectively.
- Build rapport with customers to understand their needs and preferences, offering personalized
solutions to enhance their experience.
- Retain customers by addressing their needs and providing exceptional service.
- Collaborate with internal teams to ensure customer satisfaction and retention goals are met.

**Requirements**:

- Excellent English communication skills (both verbal and written).
- Minimum qualification: HSC/Graduated (Higher Secondary pass preferred)..
- Minimum 6 months of experience in international tele-calling or voice processes.
- Ability to work in a 24/7 shift environment with 5 working days and 2 rotational week offs.
- Comfortable working from the office location in Mahape, Ghansoli. Ability to work in a night shift and
adhere to the designated schedule. Hexaware Technologies

**Benefits**:

- Competitive salary: ₹18,000 - ₹30,000 In Hand + Performance based incentives
- 2 Rotational week offs
- Comprehensive training and career growth opportunities
- Health insurance, PF, and other employee benefits
- Positive work environment with supportive teams
- Convenient location with cab facilities for night shifts

Interview Rounds:

- HR
- Operation Manager

Note : All interview rounds can also be conducted virtually (Video-conference interview) but its
absent or rejected.

1. Ambernath - Ghatkopar (Central Line)
2. Thane - Panvel (Trans Harbour)
3. Vashi - Chembur (Harbour Line)

Pay: ₹25,000.00 - ₹30,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Rotational shift

Supplemental Pay:

- Performance bonus
- Shift allowance
- Yearly bonus

Application Question(s):

- What was your last in hand salary?

**Education**:

- Higher Secondary(12th Pass) (required)

**Experience**:

- Customer service/Customer Retention: 1 year (required)

Work Location: In person

  • Customer Retention Executive

    5 days ago

    Ghansoli, Navi Mumbai, Maharashtra, India Hexaware Technologies Full time

    Job Role: - Position: International Voice Support Executive - Shift Timing: 24/7 Shifts (Any 9 hours) - Working Days: 5 days a week **Responsibilities**: - Handle inbound and outbound calls to retain customers and address their queries or concerns effectively. - Build rapport with customers to understand their needs and preferences, offering...

  • Customer Retention Executive

    6 days ago

    Ghansoli, Navi Mumbai, Maharashtra, India Hexaware Technologies Full time

    Job Role: - Position: International Voice Support Executive - Shift Timing: 24/7 Shifts (Any 9 hours) - Working Days: 5 days a week **Responsibilities**: - Handle inbound and outbound calls to retain customers and address their queries or concerns effectively. - Build rapport with customers to understand their needs and preferences, offering...

  • Customer Retention Executive

    7 days ago

    Ghansoli, Navi Mumbai, Maharashtra, India Hexaware Technologies Full time

    **Company**: Hexaware Technologies **Location**: Ghansoli, Navi Mumbai **Process**: Shield - International Voice Process (Customer Retentions) **Shift Window**: 24/7 (Any 9-hour shift) **Working Days**: 5 days per week **Week Offs**: Rotational (Any two days off) **Salary**: Up to ₹30,000 in-hand + Incentives (Depending on last drawn salary) **Interview...

  • Customer Retention Executive

    3 days ago

    Ghansoli, Navi Mumbai, Maharashtra, India Hexaware Technologies Full time

    **Role & Responsibilities**: - Excellent English Communication Skills needed. - Handling customer complaints also providing them with solutions, upselling, also to retain customers. - Ability to take Inbound calls. **In hand Salary upto 30k (Depending on last drawn)** **Age : 38 Years (Maximum)** - Hsc fresher can apply - Minimum 6 months of International...

  • Customer Retention Process

    6 days ago

    Ghansoli, Navi Mumbai, Maharashtra, India Hexaware Technologies Full time

    **Role & Responsibilities**: - Excellent English Communication Skills needed. - Handling customer complaints also providing them with solutions, upselling, also to retain customers. - Ability to take Inbound calls. **In hand Salary upto 30k (Depending on last drawn)** **Age : 38 Years (Maximum)** - Hsc fresher can apply - Minimum 6 months of International...

  • Chief Customer Retention Strategist

    6 days ago

    Navi Mumbai, Maharashtra, India beBeeRetention Full time ₹ 12,00,000 - ₹ 18,00,000

    About This Opportunity: We seek a seasoned retention marketing expert with deep expertise in customer lifecycle management to drive engagement, retention, and loyalty for our B2C app business. The ideal candidate will be adept at leveraging marketing automation platforms and analytics tools to design and execute impactful campaigns that improve customer...

  • Customer Retention Executive

    7 days ago

    Pune, Maharashtra, India ADAR Career LLP Full time

    **Job Title**: Customer Retention Executive **Industry**:Real Estate **Location**: Pune **Experience**:1-3 years (preferably in real estate) **About the Role**: We are hiring a Customer Retention Executive who will be responsible for supporting customers after they book a flat. Your job is to guide them, keep in touch, help with paperwork, and make sure...

  • Customer Retention Executive

    4 days ago

    Mumbai, Maharashtra, India Acme services Full time

    Job Title: Customer Retention Executive Job Location: Andheri Marol Qualification: Any Graduate Work Experience - 3+Months - Carry out segmentation of the database and implement remarketing strategies. - Analyze report campaign performance. SMS Campaign Management - Schedule & trigger SMS campaigns. - Analyze & report campaign performance Push Campaigns -...

  • Retention Marketing Executive

    6 days ago

    Mumbai, Maharashtra, India Travelxp 4K | HD Full time

    Role: Retention Marketing Executive Department: Marketing Location: Mumbai, Onsite CTC: 3.6- 4.2LPA Travelxp, a leading media and e-commerce travel company, is passionate about creating memorable travel experiences and delivering exceptional service. We are seeking a motivated and analytical Retention Marketing Executive to join our team and help drive...

  • Senior Customer Retention Specialist

    4 days ago

    Navi Mumbai, Maharashtra, India beBeeRetention Full time ₹ 80,00,000 - ₹ 1,10,00,000

    About the Position:We are seeking an experienced Lifecycle Marketing Manager with expertise in customer journey management to drive engagement, retention, and loyalty for our B2C app business.Owning the end-to-end customer journey strategy, from onboarding through retention, engagement, and reactivation.Planning, designing, and executing multi-channel...