Customer Retention Manager-Freshers

1 week ago

Navi Mumbai, Maharashtra, India Tek Ninjas Full time ₹ 17,50,000 - ₹ 2,10,00,000 per year

We are hiring for Customer Retention Manager position for one of leading bank.

Role & responsibilities

Develop and implement strategies to retain existing customers and prevent churn. Analyze customer data to identify trends and opportunities for improvement. Build and maintain strong relationships with customers. Identify and address customer concerns and complaints. Develop and deliver customer retention programs and initiatives. Track and measure the success of customer retention efforts. Collaborate with other departments to ensure a seamless customer experience. Stay up-to-date on industry best practices in customer retention.

Preferred candidate profile

  • Bachelor's degree in business administration, marketing, or a related field.
  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal skills.
  • Proven ability to build and maintain relationships.
  • Knowledge of the insurance industry
  • looking for candidates who are interested in voice process.

Looking for candidates who are in Maharashtra .

Experience:

Freshers

CTC: Fresher -1.75Lpa (12.5k in hand)

Job Location: Navi Mumbai

Age Criteria: below 32 yrs

Interview process: (F2F interview)

HR Round & Operations round

If interested pls share profiles to this mail ID or what up

or what up

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