Retention Specialist

3 days ago

Mumbai, Maharashtra, India Ghar Mandir Full time ₹ 5,00,000 - ₹ 12,00,000 per year

Location:
Mumbai (On-site)

Experience:
2–5 years

Department:
Customer Success / Retention

About Ghar Mandir

At
Ghar Mandir
, we are on a mission to bring India's spiritual heritage closer to every devotee. With a growing community of
4,00,000+ devotees
and direct connects to
60+ sacred temples
across India, we ensure that pujas, rituals, and blessings reach every home seamlessly.

We are building a platform at the intersection of faith, technology, and customer experience. If you are looking for a
high-growth, high-learning role
where your work directly impacts customer happiness and long-term engagement, this is the place for you.

Role Overview

We are seeking a
Customer Retention Specialist
to design and execute strategies that keep our devotees engaged, satisfied, and connected with us throughout their spiritual journey. This role is perfect for someone who is
data-driven, creative, and deeply familiar with retention and engagement tools
.

You will plan and manage
customer communication touchpoints
across multiple channels —
WhatsApp, Email, RCS, Push Notifications
— while leveraging our CRM platform (
MoEngage
) to deliver personalized journeys at scale.

Key Responsibilities:

  • Develop and execute
    customer retention strategies
    to improve repeat engagement and reduce churn.
  • Design, set up, and optimize
    automated communication journeys
    in
    MoEngage
    .
  • Plan and manage regular
    customer touchpoints
    across WhatsApp, Email, RCS, and other digital channels.
  • Analyze customer behavior, campaign performance, and lifecycle metrics to make data-driven improvements.
  • Collaborate with marketing, product, and operations teams to deliver
    consistent customer experiences
    .
  • Build and manage customer segmentation for targeted communication.
  • Constantly experiment with messaging, formats, and engagement strategies to drive higher retention.

Requirements

  • Mandatory:
    Hands-on experience with
    MoEngage
    CRM platform.
  • 2–5 years of experience in
    customer retention, lifecycle management, or CRM campaigns
    .
  • Strong understanding of
    customer journeys, segmentation, and engagement metrics
    .
  • Experience with
    multi-channel campaign execution
    (WhatsApp, Email, RCS, Push).
  • Analytical mindset with the ability to read data and generate insights.
  • Strong communication skills (both written and verbal).
  • Ability to work in a fast-paced, high-growth environment.

What we offer:

  • Opportunity to work in a
    fast-scaling spiritual-tech startup
    .
  • Direct impact on the
    experience of 4,00,000+ devotees
    across India.
  • High-growth, high-learning role
    with exposure to cutting-edge retention strategies.
  • Collaborative and mission-driven culture.

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