Retention Specialist

7 hours ago

Mumbai, Maharashtra, India Qrata Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Job Title: Executive/Sr. Executive Retention Marketing

Knowledge and Skill / Qualification Requirements


• 1–3 years of experience in retention marketing or customer lifecycle management.
• Hands-on experience with Clevertap, MoEngage, and WebEngage is mandatory.
• Strong analytical skills and a data-driven mindset.
• Familiarity with segmentation, A/B testing, and campaign optimization.
• Excellent communication skills with a focus on creating customer-centric strategies.

Key Responsibilities


• Retention Strategy Development: o Design and execute customer retention campaigns to improve repeat purchases, customer lifetime value (CLTV), and overall engagement. o Segment customers based on behavior, preferences, and lifecycle stage to deliver personalized communication.
• Campaign Management: o Develop and implement multi-channel retention campaigns using tools like Clevertap, MoEngage, and WebEngage. o Optimize campaigns across email, SMS, push notifications, and in-app messaging. o A/B test campaigns to determine what drives the best engagement and retention.
• Data Analysis & Reporting: o Identify patterns and trends in customer behavior to predict churn and take proactive measures. o Monitor campaign performance and derive actionable insights using analytics tools. o Create regular reports on retention metrics, including churn rates, repeat purchases, and engagement levels.
• Collaboration: o Work closely with product, content, and marketing teams to align retention efforts with overall business goals. o Partner with the design team to create engaging creatives and messaging.
• Tool Expertise: o Use platforms like Clevertap, MoEngage, and WebEngage to set up workflows, track customer journeys, and manage campaigns. o Stay updated with the latest features of these platforms and implement best practices.
• Customer Insights: o Gather and interpret customer feedback to improve retention strategies.

  • Retention Strategist

    2 weeks ago

    Mumbai, Maharashtra, India Mesmerize Full time ₹ 12,00,000 - ₹ 24,00,000 per year

    About the RoleAs we grow, we're looking for a passionate Retention Marketer to help us build a strong, loyal community of repeat customers and keep our valued consumers engaged, appreciated, and connected.Role OverviewAs our Retention Marketer, you'll be the voice and strategist behind our customer loyalty and re-engagement efforts. You'll create and execute...

  • Retention Specialist

    2 weeks ago

    Mumbai, Maharashtra, India Qrata Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Job Title - Associate Manager/Manager - Marketing & CommunicationsRole Overview -Retention Marketing - Associate Manager / Manager to lead CRM growth across paid channels (SMS, WhatsApp, RCS, and more). This role is pivotal in driving both Visit and Revenue contributions during Sale and BAU (Business-as-Usual) periods, while also spearheading innovation,...

  • Senior Specialist Retention – Growth

    2 weeks ago

    Mumbai, Maharashtra, India StayVista Full time ₹ 5,00,000 - ₹ 12,00,000 per year

    Senior Specialist Retention – Growth & MarketingLocation: MumbaiAbout UsStayVista is India's largest villa hospitality brand and has redefined group getaways. Our handpicked luxury villas are present in every famous holiday destination across the country. We curate unique experiences paired with top-notch hospitality, creating unforgettable stays. Here,...

  • Customer Retention Specialist- Navi Mumbai(CBD Belapur)

    2 weeks ago

    Navi Mumbai, Maharashtra, India DC Consultants Full time ₹ 84,000 - ₹ 6,00,000 per year

    Job Description:We have an urgent opening for the position of Customer Retention Specialist for a reputed Real Estate Company for the Navi Mumbai(CBD Belapur) location.Job Description:Communicating with customers and sales representatives.Analyzing customer behavior.Gathering information about customer complaints.Developing aggressive retention strategies...

  • Business Development Specialist

    6 days ago

    Mumbai, Maharashtra, India Wave Tech Suppliers Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Responsibilities:* Drive revenue growth through new biz acquisitions* Lead gen & client retention specialist* Meet sales targets consistently* Acquire new clients, maximize revenue potential* Create a market for our Agency Products

  • Exit Interview Specialist

    2 weeks ago

    Mumbai, Maharashtra, India Tata Consultancy Services (TCS) Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Job Title: Exit Interview SpecialistLocation: Olympus, Thane, MumbaiShift: US Night Shift (24x5 Rotational Support). Work from office onlyExperience Required: 4–9 yearsEmployment Type: Full-TimeMust Have: Exit interview process,Position Overview:Exit Interview Specialist is responsible for managing the Exit process of employees, conducting structured...

  • Investment Specialist- Fixed Income

    2 weeks ago

    Mumbai, Maharashtra, India JPMorganChase Full time ₹ 60,000 - ₹ 1,20,000 per year

    DescriptionYou are a strategic thinker passionate about driving solutions in Investment Specialist for Global Fixed Income, Currency and Commodities (GFICC). You have found the right team.As an Investment Specialist Associate within our GFICC team in Asset Management, you will be responsible for supporting portfolio management desks, leveraging product and...

  • Sales Specialist

    1 week ago

    Mumbai, Maharashtra, India Wings Global Services Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    Company OverviewWings Global Services is at the forefront of engineering innovation, providing multidimensional solutions that integrate automation with cross-sector expertise. From oil and gas to IT and infrastructure, we deliver scalable innovations tailored to dynamic industry landscapes. Our commitment to excellence is evident in our focus on...

  • Business Development Specialist

    9 hours ago

    Mumbai, Maharashtra, India Zita Education Services Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    As a Strategic Partnerships and Business Development Specialist, your primary responsibility will be to develop and implement strategies that drive revenue growth and establish partnerships with universities, organizations, trade bodies, and other key stakeholders.You will play a pivotal role in expanding our market presence, strengthening client...

  • Customer Renewal Specialist

    6 days ago

    Mumbai, Maharashtra, India TeamViewer Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Join TeamViewer, the leader in remote connectivity software. We harness the potential of cutting-edge technologies such as Augmented Reality and Artificial Intelligence to push the boundaries of innovation and shape the future of digitalization.Our team of more than 1,500 employees spans different continents, cultures and disciplines. With our inclusive...