Customer Renewal Specialist

6 days ago

Mumbai, Maharashtra, India TeamViewer Full time ₹ 4,00,000 - ₹ 8,00,000 per year

Join TeamViewer, the leader in remote connectivity software. We harness the potential of cutting-edge technologies such as Augmented Reality and Artificial Intelligence to push the boundaries of innovation and shape the future of digitalization.

Our team of more than 1,500 employees spans different continents, cultures and disciplines. With our inclusive values, we celebrate the unique perspectives and talents each individual brings to the table and foster a dynamic work environment where new ideas thrive.

Become part of our winning team and help us create a world that works better.

Are you ambitious, sales-driven and you love building relationships with a divers range of customers? Then join our Retention team an an Customer Renewal Specialist and help growing and retaining our customers by having technical knowledge about our products.

Responsibilities

  • Approach existing customers to ensure a high service level and customer retention
  • Establish business relationships with TeamViewer customers via telephone and e-mail
  • Discover cross and up-sell opportunities with the existing customer base
  • Follow up and negotiate with customers to prevent churn and generate pricing quotes for renewals
  • Collect and analyze feedback from the customers to improve internal processes and customer loyalty

Requirements

  • Fluency in French is a must and English is mandatory, further languages are a plus
  • Experience in sales, customer retention or customer service, ideally with up-selling and cross-selling
  • Ideally experience in the IT environment with SaaS knowledge
  • Strong communication skills, positive attitude and enjoy working in an international team
  • Strong ability to manage multiple accounts and tasks simultaneously.
  • Ability to quickly identify and resolve issues to maintain customer satisfaction.
  • Scrutiny of customer data management and renewal processes.
  • A strong commitment to providing excellent customer service.
  • Ability to work collaboratively with various departments to achieve common goals.
  • Comfortable working in a fast-paced environment with a high workload.

What We Offer

  • Office Location is Mumbai.
  • Hybrid working arrangement
  • Quarterly team events and company-wide celebrations
  • Enjoy shared staff lunches, as well as complimentary fruit, tea, and coffee
  • Opportunity to attend events including the F1 .
  • Help us celebrate diversity; our APAC team come from 22 different nationalities

TeamViewer is an equal opportunities employer and is committed to building an inclusive culture where everyone feels welcome and supported. We C-A-R-E and understand that our diverse, values-driven culture makes us stronger. As we continue to grow as a company, we also focus on enabling our employees to grow both personally and professionally. We are proud to have an open and embracing workplace environment that will empower you to be your best no matter your gender, civil or family status, sexual orientation, religion, age, disability, education level, or race.

  • Health Insurance Renewal Specialist

    2 weeks ago

    Mumbai, Maharashtra, India Mumbai Rozgaar Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Job Description:Designation Health Insurance Renewal SpecialistRole Overview The Health Insurance Renewal Specialist willbe responsible for managing the renewalprocess of existing health insurance policies.This role involves conducting outbound callsto policyholders, assessing their needs, andensuring timely policy renewals. The idealcandidate will be...

  • Renewals Executive

    2 weeks ago

    Navi Mumbai, Maharashtra, India Mumbai Rozgaar Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    The Health Insurance Renewal Specialist will be responsible for managing the renewal process of existing health insurance policies. This role involves conducting outbound calls to policyholders, assessing their needs, and ensuring timely policy renewals. The ideal candidate will be target-oriented, possess strong communication skills, and have a good...

  • AI Specialist – Renewable Energy Operations

    1 week ago

    Mumbai, Maharashtra, India Avaada Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Job DescriptionJob Title: AI Specialist – Renewable Energy OperationsLocation: Noida/ MumbaiDepartment: Digital & AI / Renewable Energy - TEAMJob Summary:We're hiring an AI Specialist to drive operational efficiency across renewable energy plants by applying advanced AI/ML techniques and solutions. Key focus areas include generation forecasting,...

  • Renewals Manager

    2 weeks ago

    Mumbai, Maharashtra, India Udemy Full time ₹ 1,80,000 - ₹ 7,20,000 per year

    Where we workUdemy is a global company headquartered in San Francisco, with additional U.S. offices in Denver and Austin, and international hubs in Australia, India, Ireland, Mexico, and Türkiye. This is an in-office position, requiring three days a week in the office (Tuesday, Wednesday, Thursday) and flexibility on Mondays and Fridays.About your...

  • Renewal Retention Officer

    4 days ago

    Mumbai, Maharashtra, India Star Health and Allied Insurance Co. Ltd Full time ₹ 15,000 - ₹ 25,000 per year

    Company DescriptionStar Health & Allied Insurance Co. Ltd. is a leading health insurance company based in Chennai, India. They have been providing innovative health, personal accident, and travel insurance products since 2006. VACANCY ALERT Position: Renewal & Retention OfficerDepartment: Renewal & RetentionCompany: Star Health and Allied Insurance Job...

  • Renewal Executive||Thane

    4 days ago

    Mumbai, Maharashtra, India Make Visions Outsourcing Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    Key Responsibilities: Oversee and execute renewal operations with accuracy and timeliness Communicate with existing customers to ensure smooth renewal processes Build positive customer relationships and address any renewal-related query.

  • Motor Insurance Renewal Telecaller

    2 weeks ago

    Mumbai, Maharashtra, India Probus Insurance Broker Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Position: Renewal CallerDepartment: Motor InsuranceResponsibilities:Make outbound calls to customers for motor insurance renewals, primarily for private car policies.Explain renewal benefits and process to customers clearly and effectively.Follow up on leads and ensure timely closure of renewal cases.Maintain call records and update daily reports.Provide...

  • Insurance Renewal Executive

    2 weeks ago

    Mumbai, Maharashtra, India Zigsaw Full time ₹ 2,50,000 - ₹ 7,50,000 per year

    Company Overview:Zigsaw is a leading company in the None industry, specializing in insurance renewal services. Role and Responsibilities:Must have experience in persistency/renewal calling, sales, customer service calling, or outbound calling in the insurance industry.Reach the targets and goals set for the profile.Maintain track of the payments in the...

  • VIP Renewals Consultant

    2 weeks ago

    Mumbai, Maharashtra, India Hyrmus Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Responsibilities:* Manage VIP renewals portfolio with focus on customer satisfaction* Drive sales through effective communication and relationship building* Acquire new customers through strategic marketing initiativesAnnual bonusProvident fundHealth insuranceTravel allowance

  • Customer Support Operations Manager

    2 weeks ago

    Mumbai, Maharashtra, India THE RRKS Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    You will be responsible for building and maintaining relationships with all customers, resolving customer complaints quickly and efficiently. Your key responsibilities will include: - Maintaining and building relationships with customers through regular connect via call - Documenting, preparing reports, and updating interactions and feedback - Facilitating...