Renewals Executive

21 hours ago

Navi Mumbai, Maharashtra, India Mumbai Rozgaar Full time ₹ 4,00,000 - ₹ 6,00,000 per year

The Health Insurance Renewal Specialist will be responsible for managing the renewal process of existing health insurance policies. This role involves conducting outbound calls to policyholders, assessing their needs, and ensuring timely policy renewals. The ideal candidate will be target-oriented, possess strong communication skills, and have a good understanding of health insurance products.

Role: Renewals Executive Location: Thane

Experience: Freshers / Experienced

Requirements:

  • 2 positions: Candidates with proficiency in Tamil / Telugu / Gujarati (along with English)
  • 3 positions: Candidates with good English communication; regional language not mandatory

Key Skills:

  • Good communication and interpersonal skills
  • Target-driven mindset
  • Ability to handle customer conversations effectively

Role & responsibilities

Make outbound calls to existing clients to discuss upcoming policy renewals.
• Provide accurate information about policy details, coverage options, and renewal procedures.
• Address client questions and concerns in a professional and courteous manner.
• Assist clients with updating their information and completing their policy renewals.
• Maintain detailed records of client interactions and renewal statuses in our CRM system. Meet or exceed daily, weekly, and monthly call and renewal targets.
• Follow up with clients as needed to ensure timely policy renewals.
• Work with team members to enhance renewal processes and improve customer service.

Preferred candidate profile

Excellent verbal communication and active listening skills.
• Ability to build rapport with clients and handle sensitive information professionally.
• Strong organizational skills and attention to detail.
• Resilience and a positive attitude in handling client inquiries and objections.
• Ability to work independently as well as part of a team.

High School Certificate (HSC) or Graduation in any field.

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