Customer Support Operations Manager
2 weeks ago
You will be responsible for building and maintaining relationships with all customers, resolving customer complaints quickly and efficiently. Your key responsibilities will include: - Maintaining and building relationships with customers through regular connect via call - Documenting, preparing reports, and updating interactions and feedback - Facilitating smooth customer onboarding - Updating data and ensuring effective communication - Conducting customer satisfaction surveys - Handling escalations and driving them to closure - Identifying opportunities for upselling and cross-selling based on customer needs and product offerings - Driving the renewal process to achieve and exceed retention targets To qualify for this role, you must have: - A minimum bachelor's degree in a relevant field - At least 10 years of experience as a customer service specialist or in a similar customer support role in the field of SaaS, hospitality, or aviation - Knowledge of customer engagement platforms and channels - A proven track record of meeting and exceeding retention and renewal targets - Proficiency in MS Office and CRM software - Exceptional interpersonal skills and a client-centered approach - Strong organizational and time management abilities - Excellent communication, collaboration, and problem-solving skills,
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Hr Operations Associate
7 days ago
Mumbai, Maharashtra, India State Bank Operations Support Services Full time ₹ 5,00,000 - ₹ 15,00,000 per yearLocation: Mumbai (Worli )Job Type : Work from OfficeDepartment : Human ResourcesExperience: 2 Years plusEducation : minimum GraduationAbout the organizationIncorporated in Jul 2022, State Bank Operations Support Services is a wholly owned subsidiary of SBI for providing Operations Support Services to SBI.About the roleWe are seeking an experienced and...
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Customer Support Manager
1 day ago
Mumbai, Maharashtra, India Weekday AI Full time ₹ 4,00,000 - ₹ 7,00,000 per yearThis role is for one of the Weekday's clientsSalary range: Rs Rs ie INR 5-7 LPA)Min Experience: 4 yearsLocation: MumbaiJobType: full-timeWe're looking for an experienced and customer-obsessed Customer Support Manager to lead and elevate our customer service operations. You will oversee a multi-channel support team, optimize processes, and ensure every...
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Customer Support Manager
1 day ago
Mumbai, Maharashtra, India Weekday AI Full time ₹ 4,00,000 - ₹ 7,00,000 per yearThis role is for one of the Weekday's clientsSalary range: Rs Rs ie INR 5-7 LPA)Min Experience: 4 yearsLocation: MumbaiJobType: full-timeWe're looking for an experienced and customer-obsessed Customer Support Manager to lead and elevate our customer service operations. You will oversee a multi-channel support team, optimize processes, and ensure every...
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Operations Support Manager
2 weeks ago
Mumbai, Maharashtra, India Qrata Full time ₹ 5,00,000 - ₹ 12,00,000 per yearDesignation- Support Operations LeadLocation:[ Mumbai / Bangalore / On-site]Experience:5+ yearsFunction:Operations / Customer SupportIndustry:Insurance | Fintech | Consumer ServicesAbout the RoleWe are looking for aSupport Operations Leadto manage our customer support operations across multiple channels. The ideal candidate will drive service excellence,...
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Customer Support-Customer Support
5 days ago
Mumbai, Maharashtra, India TechConnexions - Startup Hiring Specialists Full time ₹ 21,00,000 - ₹ 42,00,000 per yearJob Title:Customer Support (with Leadership Experience)-NBFCLocation:MumbaiEducation:Graduate in any stream (preferably Business, Management, or related fields).Experience:2–4 years of experience inCustomer Support / Customer Service, with at least1+ year of leadership, mentoring, or team-handling experience.Budget:Max 7LPAAbout the RoleWe are seeking a...
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Manager Operations and Support
3 days ago
Mumbai, Maharashtra, India Jio Full time ₹ 15,00,000 - ₹ 25,00,000 per yearPosted Date24 Jul 2025- Function/Business AreaIT & Systems- LocationMumbai- Job ResponsibilitiesProvide customers, clients, and staff with global technical support Support manager overseas the work of other individuals in the technical support department, Providing guidance Supervision as neededEducation RequirementB.E/B.Tech/MCA- Experience...
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AVP, Investment Operations
1 week ago
Mumbai, Maharashtra, India Ares Operations Full time ₹ 5,00,000 - ₹ 15,00,000 per yearAres is looking for an AVP to join the Mumbai Investment Operations team. The ideal candidate would have experience working in loan servicing. Serve as primary escalation contact and day to day manager for the loan operations team in Mumbai.
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Customer support
1 day ago
Mumbai, Maharashtra, India Assignedge Network Pvt Ltd Full time ₹ 3,60,000 - ₹ 60,00,000 per yearCustomer Support Executive / Manager — MumbaiPosition Title: Customer Support (Executive / Manager, depending on seniority)Location: Mumbai (onsite / hybrid depending on company policy)Salary Range: ₹30,000 – ₹50,000 per monthExperience Required: 3–7 years in Customer Support / Client ServicingQualification: Bachelor's degree (any discipline)Gender...
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E-commerce Operations Manager
2 weeks ago
Mumbai, Maharashtra, India D Analytical Support Full time ₹ 9,00,000 - ₹ 12,00,000 per yearResponsibilities:Manage assigned projects by organizing and leading teams to ensure effective completion and quality outcomes.Supervise and handle a team of at least 20+ members, fostering collaboration and accountability.Identify opportunities for improvement in existing projects and implement process enhancements.Communicate effectively with clients to...
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Customer Support Representative
7 days ago
Mumbai, Maharashtra, India Mynd Full time ₹ 6,00,000 - ₹ 12,00,000 per yearJob descriptionWe are seeking a dynamic and proactive Customer Support Representative to manage customer queries, logistics coordination, and operational support.Experience yearsKey Responsibilities:Customer Query Management:Handle and resolve customer queries across multiple platforms, including email, calls, social media, and WhatsApp.Ensure a seamless...
