manager customer support group

1 day ago

Mumbai, Maharashtra, India Randstad MENA Full time ₹ 12,00,000 - ₹ 36,00,000 per year
Job Description

Job details: This job offer closes 2 January 2026

Summary

Location: Mumbai, Maharashtra
Company: A client of Randstad India
Type: Permanent

Posted: 3 November 2025

Reference Number

JPC

Next Steps
  • Contact the recruiter
  • Set a job alert
  • Create an account
  • Search jobs
Randstad Professional

We bring diverse and pre-qualified professional talent and businesses together to connect the right people with the right roles. By building specialized teams, we help individuals flourish in their careers and businesses succeed.

Job Details

Position: Manager Customer Support Group - Trade Operations
Location: Mumbai, MH, 400001, India
Type: Full Time
Salary: Competitive Salary
Qualification: B.Com

We're on the lookout for a dynamic Manager Customer Support Group with a focus on Trade Operations to join our team. If you have a knack for leading teams and ensuring top-notch customer service within the trade operations domain, this could be your perfect next step as a Customer Support Manager. We are looking for an experienced professional who thrives in a fast-paced environment and is passionate about customer satisfaction. This role is crucial for maintaining our high standards in customer support for Trade Operations.

What do we offer you?
  • Competitive salary package.
  • Opportunity to lead and mentor a dedicated customer support team.
  • Professional development and growth opportunities within the organization.
  • A collaborative and supportive work environment.
  • Chance to make a significant impact on customer satisfaction.
  • Be part of a leading company in trade operations.
Who are you?

As our ideal Manager Customer Support Group, you bring a wealth of experience in customer support and trade operations. You're a natural leader, adept at problem-solving and ensuring your team delivers exceptional service. Your proactive approach and understanding of operational intricacies make you a valuable asset.

  • Proven experience in customer support and team management.
  • Strong understanding of trade operations and related processes.
  • Excellent communication and interpersonal skills.
  • Ability to drive timely and compliant issue resolution.
  • Experience in workforce planning and onboarding new team members.
What will you be doing?

In this role as Manager Customer Support Group, you'll be instrumental in overseeing and enhancing our customer support functions within Trade Operations. You'll lead your team to provide efficient and effective solutions, ensuring all customer interactions are handled with professionalism and care. Your day-to-day will involve strategic planning and hands-on problem-solving to maintain our high service levels.

  • Lead and manage the customer support team for Trade Operations, ensuring efficient query resolution.
  • Develop and implement strategies for timely and compliant customer issue resolution.
  • Oversee workforce planning and team onboarding to maintain optimal staffing levels.
  • Define and refine customer support policies and procedures to enhance service quality.
  • Monitor team performance and provide coaching to foster professional growth.
Where will you be working?

You'll be joining a reputable organization based in the vibrant city of Mumbai, India. This is a fantastic opportunity to contribute to a company that values its employees and offers a clear path for career advancement. We foster a culture of continuous learning and provide the resources you need to excel in your role as a Manager Customer Support Group.

Ready to take on this exciting challenge as a Manager Customer Support Group? Apply now and let's build a successful future together.

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