E-commerce Operations Manager

7 days ago

Mumbai, Maharashtra, India D Analytical Support Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Responsibilities:

  • Manage assigned projects by organizing and leading teams to ensure effective completion and quality outcomes.
  • Supervise and handle a team of at least 20+ members, fostering collaboration and accountability.
  • Identify opportunities for improvement in existing projects and implement process enhancements.
  • Communicate effectively with clients to assess needs, resolve issues, and ensure satisfaction.
  • Adhere to established reporting standards and processes to maintain project compliance and transparency.
  • Handling backend activities (Cataloguing, Inventory, Pricing, listing of items Ecommerce platforms such as Shopify, lightspeed. or similar portals).

Preferred Qualifications:

  • Bachelors or Masters degree in Operations Management, Business Administration, or a related field.
  • Minimum of 3 to 4 years of experience in an operations management role with a proven track record.
  • Strong leadership and interpersonal skills, with a proactive approach to responsibility and prioritization.
  • Excellent verbal and written communication abilities.
  • Proficiency in preparing reports, Management Information Systems (MIS), and data visualization.
  • Advanced knowledge of Microsoft Excel and familiarity with MS Office tools.

Client Coordination

  • Serve as the primary point of contact for retail clients, handling queries and resolving issues. Client communication is the major part to handle in this role
  • Collaborate with clients to gather requirements and provide actionable insights.
  • Identify inefficiencies in backend processes and recommend improvements.
  • Implement best practices to streamline operations and enhance client satisfaction.
  • We are seeking candidates with experience in client communication within the US market.

Preferred Qualifications:

  • Graduate / Postgraduate (In any field) Masters Degree
  • Analytical and deep dive skills to evaluate accuracy
  • Excellent written and oral communication skills
  • Fluency in preparation of reports, MIS & data visualization.
  • Prior experience in Excel & MS office tools

Key Competencies:

  • Retail domain expertise.
  • High attention to detail.
  • Customer-oriented mindset with a proactive approach.
  • Ability to work collaboratively with teams.

Ability to commute/relocate:

  • Andheri, Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Required)

Experience:

  • Microsoft Excel: 4 years (Required)
  • Overall: 3 years (Required)
  • Client communication: 1 year (Required)
  • Shopify or similar tool: 1 year (Required)

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