E-commerce Operations Manager
1 week ago
Responsibilities:
- Manage assigned projects by organizing and leading teams to ensure effective completion and quality outcomes.
- Supervise and handle a team of at least 20+ members, fostering collaboration and accountability.
- Identify opportunities for improvement in existing projects and implement process enhancements.
- Communicate effectively with clients to assess needs, resolve issues, and ensure satisfaction.
- Adhere to established reporting standards and processes to maintain project compliance and transparency.
- Handling backend activities (Cataloguing, Inventory, Pricing, listing of items Ecommerce platforms such as Shopify, lightspeed. or similar portals).
Preferred Qualifications:
- Bachelors or Masters degree in Operations Management, Business Administration, or a related field.
- Minimum of 3 to 4 years of experience in an operations management role with a proven track record.
- Strong leadership and interpersonal skills, with a proactive approach to responsibility and prioritization.
- Excellent verbal and written communication abilities.
- Proficiency in preparing reports, Management Information Systems (MIS), and data visualization.
- Advanced knowledge of Microsoft Excel and familiarity with MS Office tools.
Client Coordination
- Serve as the primary point of contact for retail clients, handling queries and resolving issues. Client communication is the major part to handle in this role
- Collaborate with clients to gather requirements and provide actionable insights.
- Identify inefficiencies in backend processes and recommend improvements.
- Implement best practices to streamline operations and enhance client satisfaction.
- We are seeking candidates with experience in client communication within the US market.
Preferred Qualifications:
- Graduate / Postgraduate (In any field) Masters Degree
- Analytical and deep dive skills to evaluate accuracy
- Excellent written and oral communication skills
- Fluency in preparation of reports, MIS & data visualization.
- Prior experience in Excel & MS office tools
Key Competencies:
- Retail domain expertise.
- High attention to detail.
- Customer-oriented mindset with a proactive approach.
- Ability to work collaboratively with teams.
Ability to commute/relocate:
- Andheri, Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Microsoft Excel: 4 years (Required)
- Overall: 3 years (Required)
- Client communication: 1 year (Required)
- Shopify or similar tool: 1 year (Required)
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