Asst Manager E Commerce Operations

1 week ago

Mumbai, Maharashtra, India AP Group Full time ₹ 4,50,000 - ₹ 6,00,000 per year

Position Title: Assistant Operations Manager

Department: E-Commerce

Location: Marine Lines, Mumbai.

Job Summary:

The Assistant Operations Manager supports the overall efficiency and effectiveness of e-commerce operations. This role ensures smooth order fulfilment, inventory management, logistics coordination, and cross-departmental collaboration to deliver a seamless online shopping experience and achieve operational goals.

Key Responsibilities:

1. Inventory and Order Fulfilment

  • Monitor stock levels to maintain accurate inventory records and prevent shortages or overstocking.
  • Oversee the end-to-end order processing cycle — including picking, packing, and shipping — to ensure timely and accurate fulfilment.

2. Logistics and Shipping

  • Coordinate with shipping carriers and logistics partners to manage deliveries, resolve shipping issues, and ensure cost-effective transportation.
  • Assist in negotiating shipping rates and maintaining strong vendor relationships.

3. Customer Service Support

  • Collaborate with the customer service team to address inquiries, resolve order-related issues, and ensure a positive online shopping experience.
  • Implement process improvements to enhance customer satisfaction and reduce service issues.

4. Cross-Functional Collaboration

  • Work closely with warehouse, marketing, IT, and customer service teams to align operations with business strategies and promotional activities.
  • Support implementation of operational initiatives to meet performance targets and company goals.

5. Operational Efficiency & Continuous Improvement

  • Identify bottlenecks or inefficiencies in e-commerce operations and propose actionable solutions.
  • Assist in developing and optimizing standard operating procedures (SOPs) to improve productivity and accuracy.

Qualifications:

  • Bachelor's degree in Business Administration, Supply Chain, or related field.
  • 5-7 years of experience in e-commerce operations, logistics, or inventory management.
  • Strong analytical, organizational, and communication skills.
  • Proficiency in inventory management systems, ERP tools, and Microsoft Office Suite.

Job Types: Full-time, Permanent

Pay: ₹40, ₹50,000.00 per month

Benefits:

  • Health insurance
  • Leave encashment
  • Provident Fund

Work Location: In person

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