E Commerce Operations Manager

3 days ago


Mumbai, Maharashtra, India Atomberg Technologies Full time ₹ 8,00,000 - ₹ 12,00,000 per year

Role & responsibilities

  • Team Leadership: Mentor and manage executives across Flipkart, Amazon, D2C, and Qcom; oversee performance reviews, task planning, and manpower allocation.
  • Operations Planning: Create daily/weekly dispatch plans, SOPs for peak sales, and ensure load balancing across warehouses.
  • Inventory & Demand: Monitor inventory health, forecast demand with SCM/category teams, plan POs, maintain safety stock, and execute pre-campaign stocking.
  • Returns & Escalations: Manage returns, RTVs, claims, and resolve escalations like RTOs, damages, GRNs, and listing issues.
  • Cross-functional Coordination: Collaborate with tech, warehouse, finance, and category teams; liaise with marketplace managers for compliance.
  • Reporting & Improvement: Track KPIs (SLAs, fill rates, inventory accuracy), maintain dashboards, drive process improvements, and prepare weekly MIS

Preferred candidate profile

  • Expertise in high-volume e-commerce operations, dispatch logic, and inventory management.
  • Strong strategic planning, analytical skills, and decision-making under pressure.
  • Proven leadership with cross-functional coordination experience.
  • Proficient in ERP systems, Excel/Sheets, and dashboard tools.
  • 27 years in e-commerce/supply chain, with 1–2 years in management.
  • Experience in inventory/dispatch planning, campaign operations, and managing D2C & marketplace platforms.


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