Senior Specialist Retention – Growth

Senior Specialist Retention – Growth & Marketing

Location: Mumbai

About Us

StayVista is India's largest villa hospitality brand and has redefined group getaways. Our handpicked luxury villas are present in every famous holiday destination across the country. We curate unique experiences paired with top-notch hospitality, creating unforgettable stays. Here, you will be a part of our passionate team, dedicated to crafting exceptional getaways and curating one-of-a-kind homes. We are a close-knit tribe, united by a shared love for travel and on a mission to become the most loved hospitality brand in India.

Why Work With Us?

At StayVista, you're part of a community where your ideas and growth matter. We're a fast-growing team that values continuous improvement. With our skill upgrade programs, you'll keep learning and evolving, just like we do. And hey, when you're ready for a break, our villa discounts make it easy to enjoy the luxury you help create.

Your Role

As a Senior Specialist at StayVista, you will drive in for enhancing customer loyalty and retention by leveraging data segmentation, executing targeted email campaigns, and driving engagement through WhatsApp marketing.

About You

• Proficient in using marketing automation tools (e.g., Clevertap, Mailchimp, Mo Engage).
• Strong analytical skills with the ability to interpret data and make data-driven decisions.
• Excellent written and verbal communication skills.
• Ability to work independently and as part of a team in a fast-paced environment.
• Experience with WhatsApp Business API and creating customer engagement flows is a plus.
• Segment customers using behavioral and demographic data.
• Maintain customer profiles for personalized marketing.
• Use automation tools to optimize campaign delivery.
• Ensure consistent and on-brand messaging.
• Minimum of 2-3 years of experience in a retention, CRM, or marketing automation role.
• Bachelor's/Master's degree in Business and Marketing or a related field.
• This position includes tasks supporting Owner and Guest Management, as determined by organizational needs.

Bonus Points - These are non-essential, but a bonus if you have them

• Prior experience in the hospitality, travel, or consumer tech space.
• Experience with the WhatsApp Business API and creating engagement flows.
• Familiarity with customer journey mapping and lifecycle marketing strategies.

Key Metrics: what you will drive and achieve

• Customer Retention Rate
• Campaign Engagement Rate
• Customer Lifetime Value

Our Core Values: Are you a CURATER?

Curious: Here, your curiosity fuels innovation.

User-Centric: You'll anticipate the needs of all our stakeholders and exceed expectations.

Resourceful: You'll creatively optimise our resources with solutions that elevate experiences in unexpected ways.

Aspire: Keep learning, keep growing—because we're all about continuous improvement.

Trust: Trust is our foundation. You'll work in a transparent, reliable, and fair environment.

Enjoy: We believe in having fun while building something extraordinary.

StayVista Spirit: Our Behavioural Competencies – How We Work Together

Business Acumen: You know our services, business drivers, and industry trends inside out. You anticipate challenges in your area, weigh the impact of decisions, and track competitors to stay ahead, viewing risk as a chance to excel.

Change Management: You embrace change and actively look for opportunities to improve efficiency. You navigate ambiguity well, promote innovation within the team, and take ownership of implementing fresh ideas.

Leadership: You provide direction, delegate effectively, and empower your team to take ownership. You foster passion and pride in achieving goals, holding yourself accountable for the team's successes and failures.

Customer Centricity: You know your customers' business and proactively find solutions to resolve their challenges. By building rapport and anticipating issues, you ensure smooth, win-win interactions while keeping stakeholders in the loop.

Teamwork: You actively seek input from others, work across departments, and leverage team diversity to drive success. By fostering an open environment, you encourage constructive criticism and share knowledge to achieve team goals.

Result Orientation: You set clear goals for yourself and your team, overcoming obstacles with a positive, solution-focused mindset. You take ownership of outcomes and make informed decisions based on cost-benefit analysis.

Planning and Organizing: You analyze information systematically, prioritize tasks, and delegate effectively. You optimize processes to drive efficiency and ensure compliance with organizational standards.

Communication: You communicate with confidence and professionalism, balancing talking and listening to foster open discussions. You identify key players and use the right channels to ensure clarity and gain support.

StayVistais proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decisions based on race, colour, religion, caste, creed, nationality, age, sex, including pregnancy, childbirth, or related medical conditions, marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or any other characteristic protected under applicable laws.