Call Centre Representative
2 weeks ago
Managing large amounts of inbound and outbound calls in a timely manner
- Following instruction when handling different topics
- Identifying customers’ needs, clarify information, research every issue and providing solutions
- Seize opportunities to upsell products when they arise
- Build sustainable relationships and engage customers by taking the extra mile
- Keep records of all conversations in our call center database in a comprehensible way
- Frequently attend educational seminars to improve knowledge and performance level
- Meet personal/team qualitative and quantitative targets
**Requirements and skills**
- Previous experience in a customer support role
- Track record of over-achieving quota
- Strong phone and verbal communication skills along with active listening
- Familiarity with CRM systems and practices
- Customer focus and adaptability to different personality types
- Ability to multi-task, set priorities and manage time effectively
- High school degree
**Job Types**: Full-time, Permanent, Fresher
**Salary**: ₹8,576.60 - ₹20,022.34 per month
**Benefits**:
- Cell phone reimbursement
- Provident Fund
Schedule:
- Day shift
- Weekend availability
Supplemental pay types:
- Performance bonus
- Yearly bonus
**Education**:
- Higher Secondary(12th Pass) (preferred)
**Language**:
- Hindi (preferred)
Ability to Commute:
- Azadpur, Delhi, Delhi (required)
Ability to Relocate:
- Azadpur, Delhi, Delhi: Relocate before starting work (required)
**Speak with the employer**
+91 8810601269
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