Call Centre Representative

1 week ago

New Delhi, India Aviva Relocations Private Limited Full time

Managing large amounts of inbound and outbound calls in a timely manner
- Following instruction when handling different topics
- Identifying customers’ needs, clarify information, research every issue and providing solutions
- Seize opportunities to upsell products when they arise
- Build sustainable relationships and engage customers by taking the extra mile
- Keep records of all conversations in our call center database in a comprehensible way
- Frequently attend educational seminars to improve knowledge and performance level
- Meet personal/team qualitative and quantitative targets

**Requirements and skills**
- Previous experience in a customer support role
- Track record of over-achieving quota
- Strong phone and verbal communication skills along with active listening
- Familiarity with CRM systems and practices
- Customer focus and adaptability to different personality types
- Ability to multi-task, set priorities and manage time effectively
- High school degree

**Job Types**: Full-time, Permanent, Fresher

**Salary**: ₹8,576.60 - ₹20,022.34 per month

**Benefits**:

- Cell phone reimbursement
- Provident Fund

Schedule:

- Day shift
- Weekend availability

Supplemental pay types:

- Performance bonus
- Yearly bonus

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Language**:

- Hindi (preferred)

Ability to Commute:

- Azadpur, Delhi, Delhi (required)

Ability to Relocate:

- Azadpur, Delhi, Delhi: Relocate before starting work (required)

**Speak with the employer**
+91 8810601269

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