Call Centre Agent

3 days ago

Delhi, India 91 AT WORK LLP Full time

We are seeking a motivated and customer-focused individual to join our team as a

Call Centre Agent. As a Call Centre Agent, you will be responsible for resolving

customer inquiries, providing exceptional service, and maintaining a high level

experience in a similar role, possess strong communication skills, and be able

to handle a high volume of calls efficiently.

**Responsibilities**:

- Answer incoming customer calls promptly and efficiently, while maintaining a

professional and courteous demeanor.
- Address customer inquiries, requests, and complaints in a timely and accurate

manner, striving for first-call resolution whenever possible.
- Provide accurate and up-to-date information to customers regarding our

products, services, policies, and procedures.
- Effectively navigate through multiple computer systems to access and update

customer account information or process orders.
- Follow established call scripts and guidelines to ensure consistent and

accurate information is provided to customers.
- Identify and escalate complex or unresolved issues to the appropriate

department or supervisor for further assistance.
- Meet or exceed individual and team performance goals, including call quality,

average handling time, and customer satisfaction.
- Assist in training new team members and providing ongoing support to

colleagues as needed.
- Maintain a positive attitude and contribute to a supportive and collaborative

work environment.

**Requirements**:

- 1 to 2 years of experience in a call centre or customer service role.
- Excellent verbal and written communication skills, with a professional and

empathetic phone manner.
- Strong problem-solving and decision-making abilities to handle customer issues

effectively.
- Ability to multitask and navigate through multiple computer systems

simultaneously with ease.
- Proficiency in using CRM software and other call centre tools is highly

desirable.
- Ability to work in a fast-paced and dynamic environment.
- Strong attention to detail and accuracy in documenting customer interactions

and updating records.
- Ability to remain calm and composed during challenging customer interactions.
- Demonstrated ability to work well independently and as part of a team.
- Flexibility to work various shifts, including evenings, weekends, and

holidays, as required.
- High school diploma or equivalent; additional certifications in customer

service or call centre operations are a plus.

We offer competitive compensation, excellent benefits, and opportunities for

professional growth in a supportive and inclusive work environment. If you are

passionate about providing exceptional customer service and possess the required

with our team.

**Salary**: Up to ₹215,000.00 per year

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Delhi, Delhi: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Technical support: 1 year (preferred)
- tele sales: 1 year (preferred)
- total work: 1 year (preferred)

**Language**:

- Hindi (preferred)

  • Call Centre Agent

    2 weeks ago

    Delhi, Delhi, India Alpha Traders Full time ₹ 2,00,000 - ₹ 3,00,000 per year

    We are looking for a Call Centre Agent to manage incoming and outgoing customer calls with professionalism, efficiency, and empathy. The ideal candidate will be a good communicator with strong problem-solving skills, capable of handling a high volume of calls while delivering excellent customer service.Key Responsibilities:Answer incoming calls and respond...

  • Call Centre Agent

    2 days ago

    Delhi, Delhi, India Astroscience Technologies Pvt. Full time ₹ 1,60,000 - ₹ 2,10,000 per year

    Job Summary:We are looking for a Call Centre Agent to manage incoming and outgoing customer calls with professionalism, efficiency, and empathy. The ideal candidate will be a good communicator with strong problem-solving skills, capable of handling a high volume of calls while delivering excellent customer service.Key Responsibilities:Answer incoming calls...

  • Call Centre Manager

    2 weeks ago

    Delhi, Delhi, India Taxmann Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Job description Job Summary:We are seeking a proactive and experienced Call Centre Manager to lead daily operations, optimize team productivity, maintain service quality, and drive operational excellence. The role requires strong expertise in using contact centre technology platforms, managing service workflows, and delivering a seamless customer...

  • Call Centre Agent

    2 weeks ago

    Palam Vihar, Delhi, Delhi, India XIIMBA ECOSYSTEMS Full time

    **Answering incoming calls**: They are responsible for answering incoming calls promptly and professionally, ensuring that customers receive the highest level of service. - **Resolving customer issues**: They also focus on identifying and resolving customer issues, using their knowledge and training to provide timely and effective solutions. - **Providing...

  • Call Centre Operation

    2 weeks ago

    Delhi, NCR, India JIL Information Technology Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    We are seeking an experienced professional to lead our admissions call centre operations, providing strategic direction and oversight to ensure exceptional customer service, efficient operations, and effective recruitment processes. The successful candidate will have a strong educational background, technical expertise, and experience in call centre...

  • Call Centre Executive

    1 week ago

    Tilak Nagar, Delhi, Delhi, India Aastha Hospital Full time

    **1. Call Centre Management: Managing day-to-day operations of the call centre, Calling patient & potential clients, Patient appointment scheduling, Call volume monitoring, Call queue management, Lead capturing etc.** **2. Patient Interaction.** **3. Quality Assurance.** **4. Data Entry.** **5. Call routing.** **6. Complaint Resolution.** **7. System...

  • Call Centre Executive

    1 week ago

    Tilak Nagar, Delhi, Delhi, India Aastha Hospital Full time

    **1. Call Centre Management: Managing day-to-day operations of the call centre, Patient appointment scheduling, including call volume monitoring, call queue management, lead capturing etc.** **2. Patient Interaction.** **3. Quality Assurance.** **4. Data Entry.** **5. Call routing.** **6. Complaint Resolution.** **7. System Management.** **8. SEO...

  • Call Centre Agent

    3 days ago

    Rohini, Delhi, Delhi, India Shaapa Commerce Private Limites Full time

    About Us: We are a growing e-commerce company with multiple online stores selling phone cases, jewellery, phone accessories, and more. Our business thrives on customer satisfaction, and we are looking for Call Center Executives to join our team and handle customer interactions effectively. Job Responsibilities: As a Call Center Executive, you will handle...

  • Call Centre Agent

    1 week ago

    Rohini, Delhi, Delhi, India Shaapa Commerce Private Limites Full time

    About Us: We are a growing e-commerce company with multiple online stores selling phone cases, jewellery, phone accessories, and more. Our business thrives on customer satisfaction, and we are looking for Call Center Executives to join our team and handle customer interactions effectively. Job Responsibilities: As a Call Center Executive, you will handle...

  • Call Centre Agent

    7 days ago

    Rohini, Delhi, Delhi, India Shaapa Commerce Pvt.Ltd. Full time

    Job description: About Us: We are a growing e-commerce company with multiple online stores selling phone cases, jewellery, phone accessories, and more. Our business thrives on customer satisfaction, and we are looking for Call Center Executives to join our team and handle customer interactions effectively. Job Responsibilities: As a Call Center Executive,...