Call Centre Agent

Job Summary:We are looking for a Call Centre Agent to manage incoming and outgoing customer calls with professionalism, efficiency, and empathy. The ideal candidate will be a good communicator with strong problem-solving skills, capable of handling a high volume of calls while delivering excellent customer service.Key Responsibilities:Answer incoming calls...

Job description Job Summary:We are seeking a proactive and experienced Call Centre Manager to lead daily operations, optimize team productivity, maintain service quality, and drive operational excellence. The role requires strong expertise in using contact centre technology platforms, managing service workflows, and delivering a seamless customer...

Overview:The Call Centre Team Leader is responsible for managing and guiding a team of call centre agents to deliver exceptional customer service and achieve sales and performance targets. This role requires strong leadership, motivation, and the ability to foster a positive team culture focused on results, quality, and continuous improvement.Key...

Key Responsibilities: Handle client calls and inquiries in a professional manner (both incoming and outgoing). Provide accurate information about the company's software development services and solutions. Understand client requirements, record details, and coordinate with the business development/technical team. Promote services through effective...

We're Hiring – Calling Agent (0–2 Years Experience) | Work From OfficeAre you confident, energetic, and great at communicating?Do you enjoy speaking with people and guiding them with the right information?If yes — we want YOU on our teamPosition: Calling Agent,Experience: 0–2 YearsLocation: Dwarka, DelhiWork Mode: On-site (Office)Requirements:Strong...

Key Responsibilities Our primary calls consist of: Primary role of the Customer Service Representative (Inbound Sales) supporting our account is to handle a high volume of calls in a professional and courteous manner. Calls come from a variety of sources and customers from across the United States. Customer Service: Customer calls consist of general...

Key Responsibilities:Monitor inbound and outbound calls to evaluate quality, adherence to scripts, and compliance with policies.Assess communication skills, soft skills, customer handling, product knowledge, and problem-solving approach of agents.Provide structured feedback to agents and team leaders for performance improvement.Identify process gaps and...

Key Responsibilities:Monitor inbound and outbound calls to evaluate quality, adherence to scripts, and compliance with policies.Assess communication skills, soft skills, customer handling, product knowledge, and problem-solving approach of agents.Provide structured feedback to agents and team leaders for performance improvement.Identify process gaps and...

Responsibilities:Maintain customer satisfaction through timely resolutionsManage incoming calls with professionalismCollaborate with team on process improvementsAdhere to company policies & procedures at all timesHealth insuranceAnnual bonusProvident fund

Make outbound sales calls to potential customers on daily basisExplain company products/services clearly and convincinglyGenerate leads, qualify prospects, and convert them into salesMaintain accurate records of calls, leads, and conversionsMeet and exceed daily/weekly/monthly sales targetsFollow the sales script, guidelines, and calling processCoordinate...