
Call Centre Representative- Fresher Banking Process
2 days ago
Key Responsibilities:
- Monitor inbound and outbound calls to evaluate quality, adherence to scripts, and compliance with policies.
- Assess communication skills, soft skills, customer handling, product knowledge, and problem-solving approach of agents.
- Provide structured feedback to agents and team leaders for performance improvement.
- Identify process gaps and recommend corrective actions or training requirements.
- Prepare daily/weekly/monthly quality reports and share insights with management.
- Collaborate with operations, training, and HR teams to drive continuous improvement.
- Ensure compliance with internal quality standards and regulatory guidelines.
- Participate in calibration sessions to align quality expectations across teams
Job Types: Full-time, Fresher
Pay: ₹11, ₹17,992.15 per month
Benefits:
- Provident Fund
Language:
- Hindi (Preferred)
Work Location: In person
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