Centre Head-Delhi

4 hours ago

Delhi, Delhi, India Mancraft Consulting Full time ₹ 5,00,000 - ₹ 15,00,000 per year


Job Description:

Key Roles & Responsibilities

  • Be in charge of running and managing, driving expected business outcomes from the allocated Telesales center for allocated bank branch office. 
  • Understand all organizations products, services, procedures and guidelines and communicate same to all team members at bank.
  • Coach, inspire and motivate allocated Authorized Verifiers and Telesales Relationship team for the allocated bank call centre
  • Monitor calls to ensure that due procedures and quality standards are strictly adhered to; active engage, facilitate for customer calls on phone especially for critical customers (ticket size, escalations etc)
  • Keep up with the trends and happenings in the industry and ensuring adherence to industry standards
  • Good understanding of the market dynamics in the respective sector,
  • Create and manage strong relationship with supervisory chain with concern key stakeholders in partner bank
  • Coordinate with different departments (internally) ensure timely issuance of policies, other business requirements (endorsements, claims etc)
  • Prepare, submit, monitor, track daily sales MIS & Reports

Key Measures of Performance

  • Drive expected business outcomes for the Telesales centre – productivity, average ticket size, no. of policies
  • Drive productivity of AVs of getting optimum calls/ Leads and optimum Lead conversion
  • Conducting coaching and training, drive motivation and engagement within the team
  • Control the Loss ratio of unit by ensuring product mix in line to Organization objectives
  • Driving sales quality through controlling policy cancellations/ endorsements

Requirements Education & Certificates: 

  • Graduate & Post Graduate (In Any Field)

Key Requirements - Experience & Skills

  • 1+ year of experience in Insurance sales banca sales will be preferred. 
  • Prior experience in a large BPO/ Telesales set up in outbound/ inbound Telesales experience
  • Interpersonal Skills
  • Negotiation Skills
  • Insurance Product Knowledge
  • Problem-Solving
  • Customer Focus
  • Bancassurance
  • High analytical proficiency
  • Very good relationship management skills.
  • Pro-active approach in issue resolution
  • Good communication and Presentation skills

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