Call centre BPO fresher Banking Process

Key Responsibilities Our primary calls consist of: Primary role of the Customer Service Representative (Inbound Sales) supporting our account is to handle a high volume of calls in a professional and courteous manner. Calls come from a variety of sources and customers from across the United States. Customer Service: Customer calls consist of general...

Key Responsibilities:Monitor inbound and outbound calls to evaluate quality, adherence to scripts, and compliance with policies.Assess communication skills, soft skills, customer handling, product knowledge, and problem-solving approach of agents.Provide structured feedback to agents and team leaders for performance improvement.Identify process gaps and...

Handle outbound calls.Provide accurate information about products/services, learning journey to customers.Maintain customer records and update databases with accurate details.Follow-up with customers to ensure resolution and course completion.Achieve daily/weekly/monthly targets related to customer service metrics.Adhere to company policies, compliance, and...

BPO Calling Staff – Australia ProcessAge Criteria: 25–45 yearsExperience: 2–4 yearsShift Timings: 11:00 PM – 08:00 AM (Melbourne Time) (tentative; may change as per operations)Staff Requirement: Initially hiring one staff member to cover the full shift. Shifts will be 8.5 hours including a 30-minute overlap.Key Responsibilities:Handle and attend...

We are looking for a Call Centre Agent to manage incoming and outgoing customer calls with professionalism, efficiency, and empathy. The ideal candidate will be a good communicator with strong problem-solving skills, capable of handling a high volume of calls while delivering excellent customer service.Key Responsibilities:Answer incoming calls and respond...

Job description Job Summary:We are seeking a proactive and experienced Call Centre Manager to lead daily operations, optimize team productivity, maintain service quality, and drive operational excellence. The role requires strong expertise in using contact centre technology platforms, managing service workflows, and delivering a seamless customer...

Job Description:Key Roles & ResponsibilitiesBe in charge of running and managing, driving expected business outcomes from the allocated Telesales center for allocated bank branch office. Understand all organizations products, services, procedures and guidelines and communicate same to all team members at bank.Coach, inspire and motivate allocated...

Gender Preferance- FEMALEJob OverviewJoin as a Graduate Fresher in our BPO sector. This full-time position is located in Delhi and is open to candidates with work experience ranging from 0 to 1 year. As a fresher, you will leverage your communication skills in a day shift environment, focusing on call handling and client interaction to contribute to our...

Corporate BPO -Hiring for Multiple Location for multiple International BPOs under one roof for various Voice-based Processes, including:Customer ServiceSales (Technical / Non technical)Travel Process.________________________________________Education: Graduate/ Undergraduate (Freshers /Experience)Communication: Excellent spoken English is a must.Location:...

Job Summary:We are looking for a Call Centre Agent to manage incoming and outgoing customer calls with professionalism, efficiency, and empathy. The ideal candidate will be a good communicator with strong problem-solving skills, capable of handling a high volume of calls while delivering excellent customer service.Key Responsibilities:Answer incoming calls...