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Graduate/Fresher (BPO)
2 weeks ago
Gender Preferance- FEMALE
Job Overview
Join as a Graduate Fresher in our BPO sector. This full-time position is located in Delhi and is open to candidates with work experience ranging from 0 to 1 year. As a fresher, you will leverage your communication skills in a day shift environment, focusing on call handling and client interaction to contribute to our dynamic team.
Qualifications and Skills
- Good communication skills with the ability to articulate thoughts clearly and effectively (Mandatory skill).
- Experience or training in outbound process to effectively manage customer interactions and meet targets.
- Telecalling expertise, ensuring efficient client outreach and maintaining a professional telephone presence.
- Strong skills in handling day shift operations seamlessly (Mandatory skill).
- Experience in call handling, focusing on customer satisfaction and prompt issue resolution (Mandatory skill).
- Basic to intermediate knowledge in sales to support cross-selling and upselling initiatives.
- Ability to utilize knowledge bases efficiently, maximizing information retrieval and customer service.
- Well-versed in managing client expectations and providing exemplary service, ensuring high customer retention.
Roles and Responsibilities
- Engage with customers through effective call handling and manage queries professionally.
- Conduct telecalling activities to connect with potential clients and promote company offerings.
- Utilize knowledge base resources to accurately present information to clients and assist in inquiries.
- Collaborate with team members to meet and exceed performance targets and address client needs.
- Participate in outbound process activities to drive customer engagement and support sales efforts.
- Provide timely and accurate information to clients, maintaining a high level of service quality.
- Resolve client issues efficiently, ensuring satisfaction and fostering strong client relationships.
- Adhere to company policies and processes to ensure compliance and operational excellence.
