Graduate/Fresher (BPO)

2 weeks ago

Delhi, Delhi, India Aces Global Consulting Pvt Ltd Full time ₹ 2,00,000 - ₹ 6,00,000 per year

Gender Preferance- FEMALE

Job Overview

Join as a Graduate Fresher in our BPO sector. This full-time position is located in Delhi and is open to candidates with work experience ranging from 0 to 1 year. As a fresher, you will leverage your communication skills in a day shift environment, focusing on call handling and client interaction to contribute to our dynamic team.

Qualifications and Skills

  • Good communication skills with the ability to articulate thoughts clearly and effectively (Mandatory skill).
  • Experience or training in outbound process to effectively manage customer interactions and meet targets.
  • Telecalling expertise, ensuring efficient client outreach and maintaining a professional telephone presence.
  • Strong skills in handling day shift operations seamlessly (Mandatory skill).
  • Experience in call handling, focusing on customer satisfaction and prompt issue resolution (Mandatory skill).
  • Basic to intermediate knowledge in sales to support cross-selling and upselling initiatives.
  • Ability to utilize knowledge bases efficiently, maximizing information retrieval and customer service.
  • Well-versed in managing client expectations and providing exemplary service, ensuring high customer retention.

Roles and Responsibilities

  • Engage with customers through effective call handling and manage queries professionally.
  • Conduct telecalling activities to connect with potential clients and promote company offerings.
  • Utilize knowledge base resources to accurately present information to clients and assist in inquiries.
  • Collaborate with team members to meet and exceed performance targets and address client needs.
  • Participate in outbound process activities to drive customer engagement and support sales efforts.
  • Provide timely and accurate information to clients, maintaining a high level of service quality.
  • Resolve client issues efficiently, ensuring satisfaction and fostering strong client relationships.
  • Adhere to company policies and processes to ensure compliance and operational excellence.

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